
The first in line and then no agent available has nothing to do with pop ups, it happened to me and I had all blockers turned off.. I know this because they have a test before you can even enter chat that I passed.
Secondly, I never received an email

That's because they acquired malware from buying gil from irreputable sources. There has never been in a situation where an account protected with a token was hacked. Only when people were victims of a phishing scam, infected with malware or gave away their password/let friends or family use their account did things really go wrong.
And many of the victims are too embarassed or afraid to confess what they did to get themselves into that situation. Whether it was buying gil online. installing and using bot software, etc., the list goes on. Reika, you'd be a damn fool to believe every single victim that comes here. Heck, some of them are RMT wanting bans lifted from their accounts.
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