RMT spam fixes need to happen sooner then later

[Duelle]

We understand that the current RMT shout/spam reporting procedure can be improved so we are working our hardest to implement a system that is faster and easier to report/block violators. With that said, we sincerely appreciate the assistance from those of you who have been submitting reports as we work towards improving the system.

Do me a favor and forward this thread to the devs. It gives a pretty good idea of how such a system should work.

[DeceptionsWrath]

Although taking the RMTs out of shout would be great, that's just the start of the problem. I want RMTs gone from the game. I know that's a tall order but, i just do not want to see the lazy people doing their pay to win like they did in FFXI. So SE really needs to look into gil transfers amongst players as well. I want these gil buyers found and banned. If they're buying gil they must care very little for the community and even less about the well being of the game itself.

[Zaiken]

Free Trial is over today and it have got a lot better, world is less crowded too. Barely any shout left. There some Hacks account left that people get hack from. I don't think this Gold Farmer go to the extend of buying their own copy. Hope people be smart, not buy their Gold or PL or you could end up embarrassing yourself by Shouting as a Gold Seller and get yourself Banned. Please SE, do not offer any more Free Trial or make this game F2P.

[Lavie]

Is it possible to check user input on which a report was received, a separate program (like anti-Spam) that can block chat violators before the proceedings by operators?

P.S. reason for delete the previous: advanced posting.

[darios]

Can we just get and option to click on the name and blacklist the user ?

[Ethalio]

It would already help if Characters were allowed to shout only once every 30 seconds.

[ChickensEvil]

I am willing to bet most of these are hacked accounts. I had a guildy have his account be hacked and then banned for RMT spam.

1. You need to investigate why these accounts are getting hacked, to verify it isn't something on your end, and fix any security holes you find.
2. You need to work toward a more streamlined method to report said gold spammers. (I used to report them, but it takes me a couple minutes of my gameplay to copy the message and post it in a ticket... this is horrid for an issue so prevalent... I just avoid the large cities when I can)
3. You need to work toward a better method to recover a hacked account. A friend of mine was told that he couldn't ever get his account back... perma banned. For something that he didn't even do. So he was forced to go buy the game again and start all over. This is unacceptable.

To the players, I don't know what method they are doing to steal accounts, but things you could do to protect yourself in general.
1. Never open emails from people you do not know or expect an email from (even opening emails in some clients can be enough to compromise you... yahoo I am looking at you...)
2. NEVER click on links in emails... EVER! You are seriously asking for trouble here.
3. Only open attachments if it is something you expected to be sent to you (Just because you got an email from your "mother" with a greeting card attached doesn't mean it actually came from her... if you didn't expect it, but is someone you know, ask them if they sent you something.)
4. Go get the latest patches and updates for everything. Especially JAVA, Adobe Flash and Adobe Reader. I would almost suggest you just disable JAVA because of how messed up it is (Note: JAVA is NOT the same as javascript). Then check for updates at least once a week. I can't tell you how many virus people get had by from security holes in software that was patched in 2010. Seriously... go update your software.

[Alanon]

Can we just get and option to click on the name and blacklist the user ?

DING! THANK YOU!

Please do this. It's already there that you can click on a name in a shout/tell and invite to party. Just add an option to add the black list and the problem is DRAMATICALLY reduced.

[CrystalRainbow]

hire someone for min wage / an intern.
They get 3 accounts in each of the city in all server.
The log in, for 1 min and hit ban stick. Next character repeat all day long.

[DameTriskelion]

I would suggest having assigned SE players on watch in-game, with automatic banning tools, until the filters are implemented. If I had those I would have banned at least four RMTs, last night. :-P