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  1. 09-14-2013 07:00 AM #1
    Dburwebby
    Player
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    Join Date
    Sep 2013
    Posts
    10
    Character
    Rameez Bawse
    World
    Behemoth
    Main Class
    Lancer Lv 31
    If it takes a week for them to respond, you'll be lucky enough. Blizzard takes anywhere from 2 to 3 weeks to resolve this issue. These things usually take some time.
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  2. 09-14-2013 07:23 AM #2
    kaiyouske
    Player
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    Join Date
    Oct 2011
    Posts
    142
    Character
    Kasu Sake
    World
    Hyperion
    Main Class
    Gladiator Lv 51
    Quote Originally Posted by Dburwebby View Post
    If it takes a week for them to respond, you'll be lucky enough. Blizzard takes anywhere from 2 to 3 weeks to resolve this issue. These things usually take some time.
    The one time my WoW account was hacked it took them 2 hours to remedy the issue. On the SAME DAY.
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  3. 09-14-2013 09:56 AM #3
    Dburwebby
    Player
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    Join Date
    Sep 2013
    Posts
    10
    Character
    Rameez Bawse
    World
    Behemoth
    Main Class
    Lancer Lv 31
    Quote Originally Posted by kaiyouske View Post
    The one time my WoW account was hacked it took them 2 hours to remedy the issue. On the SAME DAY.
    Quote Originally Posted by Holyhunter View Post
    My account got hacked in Wrath and I got all my items back (twice, for some reason) within 3 hours of contacting them
    You guys got lucky I guess, or I just had bad luck. It took them about 3 weeks to deal with my account, then again it could be because my account was not even active when it got hacked and the person who hacked it used his credit card information to pay for a month. Not trying to make it seem like Square Enix's CS is better than anyone elses. Hell I never had my issue resolved regarding a characters name. I get an email from Square saying the issue can't be resolved by email, and then another email to rate my experience lol.
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    Last edited by Dburwebby; 09-14-2013 at 10:14 AM.
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  4. 09-14-2013 07:31 AM #4
    Holyhunter
    Player
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    Join Date
    Jul 2013
    Posts
    223
    Character
    Azia Merot
    World
    Excalibur
    Main Class
    Thaumaturge Lv 51
    Quote Originally Posted by Dburwebby View Post
    If it takes a week for them to respond, you'll be lucky enough. Blizzard takes anywhere from 2 to 3 weeks to resolve this issue. These things usually take some time.
    My account got hacked in Wrath and I got all my items back (twice, for some reason) within 3 hours of contacting them
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