Could we get an actual explanation as to why the queue can't be used?

[Vinge]

They are, but people keep going into the overcrowded servers. If SE adds new servers but the users do not go there what can they do? Shut down that world and force everyone in there to move to the newer ones?

But they haven't even added new servers for EU players in this latest update!! Despite ALL the current EU ones being closed to new character creation at peaks times since launch!!

End of the day though I don't really care about their excuses any more. I bought this game 2 weeks ago to play with friends, and I'm still not able to.

Like I say, just not good enough.