Multiple threads are needed on this until they give an answer IMHO. The lack of response on this so far is no less than astounding. I don't care if they banned 500 people, there are 1000 more out there now. I don't think its so hard to have some guy with 3 monitors monitoring 3 servers just jumping from 1 cities chat to another and banning. These spammers shouldn't last for more than 30 minutes. DAYS to delete some of them!? Unheard of.