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  1. #1
    Player
    Beeraga's Avatar
    Join Date
    Aug 2013
    Posts
    119
    Character
    Beeraga Z'destroyer
    World
    Cactuar
    Main Class
    Thaumaturge Lv 60
    I'm so sorry to hear about this! I'm on the PS3 and had the reg code-registered-to-the-wrong-service-account problem and it took me a couple days of sifting through forum posts to find contact information.

    Here you go:

    310.846.0345
    NA customer service; this is a number out of Inglewood, CA so mind any long distance charges. When I tried calling it took HOURS to get through (2.5 hours +) and most of the time I got a busy signal when I called. Just keep trying and try calling RIGHT when they open up, which is 9am PST.

    Chat support:
    support.na.square-enix.com/faqarticle.php?kid=67428&id=496&la=1&SQEXSC=12c3t5gpkt1l8vpu7ou3jo0a66

    Scroll to the bottom and click "Additional Assistance" and choose your options from there. Again, I would recommend getting in RIGHT as they open. I was able to get through on the chat faster than the phone at one point but you may want to go for both and see who picks up first, since you may get booted from the chat queue.

    This link also works for EU players, just change the NA to EU in the address.

    Good luck!
    (0)

  2. #2
    Player
    Lethallin's Avatar
    Join Date
    Aug 2013
    Posts
    256
    Character
    Lethallin Ari
    World
    Siren
    Main Class
    Warrior Lv 62
    Quote Originally Posted by Beeraga View Post
    snip
    Great, thank you.

    I've still not even gotten a confirmation that my ticket was received. Unfortunately I start work at 7 PST for the next few days so I'll have to try after I'm done, but maybe I'll get though eventually.
    (0)