They have forsaken us. the spammers will win

[Rivienne]

You don't need 900 GMs to do better than they're doing now. You have characters spamming shout for 8 hours or more without getting banned. 1 person could visit the 3 citys in all servers and ban the shouters in less than 8 hours. The way it is now, even if they had 1 or 2 GMs to deal with these shouters, and both of them were slow and lazy, they'd be banning these accounts faster. So either they have no ingame support for these violations, or they don't care to do anything about it.
I'm not saying banning shouters will fix the problem, but it'd sure as hell be a start. As it is right now a RMT company can steal or buy 1 account and get between 8 hours and days of advertisement out of it. Do a cost benefit analysis. It's a great business decision. Start banning people after a few minutes, or even an hour, and it isn't as cost effective.

This all is still presuming one thing: that they aren't doing this already. I have seen people banned on a regular basis, and new complaints about being banned because their account was hacked also on a regular basis. In other words, they already are banning people on an ongoing basis. They just can't keep up yet. Why? a) not enough people b) monitoring/reporting infrastructure deficincies c) most importantly: backlog. I have been on the other side of a support system during a disaster like this and no one has time to keep up, much less improve the situation at first. You are too busy handling the many existing tickets to solve the root cause of the problem at first.

[Trezzahn]

This all is still presuming one thing: that they aren't doing this already. I have seen people banned on a regular basis, and new complaints about being banned because their account was hacked also on a regular basis. In other words, they already are banning people on an ongoing basis. They just can't keep up yet. Why? a) not enough people b) monitoring/reporting infrastructure deficincies c) most importantly: backlog. I have been on the other side of a support system during a disaster like this and no one has time to keep up, much less improve the situation at first. You are too busy handling the many existing tickets to solve the root cause of the problem at first.

I was banned just this morning after someone took over my account while I was sleeping. They are working on it. I just hope I don't need to get another account now.

[Ormathon]

This all is still presuming one thing: that they aren't doing this already. I have seen people banned on a regular basis, and new complaints about being banned because their account was hacked also on a regular basis. In other words, they already are banning people on an ongoing basis. They just can't keep up yet. Why? a) not enough people b) monitoring/reporting infrastructure deficincies c) most importantly: backlog. I have been on the other side of a support system during a disaster like this and no one has time to keep up, much less improve the situation at first. You are too busy handling the many existing tickets to solve the root cause of the problem at first.

Out of the 50 or so blacklisted. 1 has been deleted since launch. So in my eye's they are not doing anything to fix the problem. And yes you can see if characters gets deleted if you have them in ur blacklist.

[Trezzahn]

Out of the 50 or so blacklisted. 1 has been deleted since launch. So in my eye's they are not doing anything to fix the problem. And yes you can see if characters gets deleted if you have them in ur blacklist.

I think that has to do more with the account deleting the toon, my characters still exsist as well as the spammer "Affa Sddd (Adamantoise)" who took over my account.