Lost free 30 days for accidentally registered to the wrong service account?

[xDeVsFaN1830x]

I went in at exactly 9:00AM Pacific Time and was 40th in Queue. I guess they are overloaded. #2 Now hope it goes through!

I went in at 9:02 and got in at 56 so I'm hopeful I don't get de-queued this time. Every other time i've been in at 150-200, Post if you get ahold of someone. I'm still 20th in line so Id like to see if you have luck with getting in at a low initial spot.

[o-TwiZZ-o]

I think it's pretty unacceptable at this point. 10 days since release, issues have been known for quite a while and the customer service still sticks to their 9-6 pacific work hours. After today there'll be no response until Monday.

Yea but there are way too many players for them to keep up at this point. Anyways i just went from #1 on Queue back to #2 how does that work..?

[o-TwiZZ-o]

I went in at 9:02 and got in at 56 so I'm hopeful I don't get de-queued this time. Every other time i've been in at 150-200, Post if you get ahold of someone. I'm still 20th in line so Id like to see if you have luck with getting in at a low initial spot.

Ok this is the third time i went from #1 in queue to #2....

[Millemignalia]

Yea but there are way too many players for them to keep up at this point. Anyways i just went from #1 on Queue back to #2 how does that work..?

This is their fault for terrible account management design. The customer's are the one paying the price.

I waited in queues for hours last week, only to get to #1 and get hit with "Chat service is unavailable, please try again later."

I thought a week later it would be better. Apparently not.

[xDeVsFaN1830x]

Yea but there are way too many players for them to keep up at this point. Anyways i just went from #1 on Queue back to #2 how does that work..?

Same here, went from 19 to 20. Has happened a few times. I wonder if its because it may not a pure first in first out queue and more of random selection of the next ticket based on either some undisclosed case type priority or they are free to cherry pick cases. The cherry picking makes a bit of sense as it would allow them to skip the minor silly issues and deal with more important stuff such as account security issues. That might even explain why people keep getting dequeued and it claims noone is available. There might be a stagnation timeout in that case because no-one elected our ticket.

[o-TwiZZ-o]

Ahhh I'm out of time i can't see the result. I got jumped from #1 to #2 5 times. Have to go to work now. . Guess no Realm Reborn for another week....

[Malaria]

I was put on hold and left my phone on speaker. I approached 9pm EST and was sweating. The night before I was hung up on at 15 past. Tonight though, it kept me in and they answered at 9:38. I was ecstatic. So once you get waiting for rep. Do not hang up.

[Deathalo]

FUCK, I WAS ON HOLD FOR 2 HOURS AND HAD TO TAKE A SHIT AND I GET BACK AND I FUCKING MISSED THEM! GOD DAMNIT!!!! NOW IT'S BUSY, I'M SO FUCKING MAD I CAN'T STAND IT!

[WickedNinja]

beh... 6 times through queue in chat today, 3 diff browsers...no connection yet. Least im getting a lot of cleaning done....

[StryderOmega]

So I noticed they changed the screen for registering your copy on PS3. It's not that gaudy purple anymore and it is a lot cleaner of a set up. If they only had this from Day 1, lol.