Lost free 30 days for accidentally registered to the wrong service account?

[StryderOmega]

I was #20 in the Chat Support queue, but I literally just received my e-mail with the PS3 code + I'm in the game now! 'u' Good luck to the rest of you on this!

I had my ticket escalated Sept. 3rd, the e-mail was for that ticket and that means you don't have to make several more... Or just try your luck with chat support.

See you around Cactuar.

[Cyrus-Wallace]

Guys, as a suggestion, don't go to the live chat via direct link provided by other users. Submit your issue normally, go to the chat following the process and if you don't get a response that day, save the chat link and wait 'till next day. Minutes before the 9 am PDT, copy your link into your browser and wait until they open. I did that and my issue was resolved at 9:45 PDT and I've been waiting since 8:30 PDT. This is for NA only.

[Clicked]

Guys, as a suggestion, don't go to the live chat via direct link provided by other users. Submit your issue normally, go to the chat following the process and if you don't get a response that day, save the chat link and wait 'till next day. Minutes before the 9 am PDT, copy your link into your browser and wait until they open. I did that and my issue was resolved at 9:45 PDT and I've been waiting since 8:30 PDT. This is for NA only.

Was your link different from what we're being given? I don't want to create more tickets...

[Cyrus-Wallace]

Was your link different from what we're being given? I don't want to create more tickets...

The ticket URL is made according to your account info. With other's links I always received the "no agents available" message. With mine, I went through the queue quite fast got response from an Agent in almost 1 hour. I know, we are all tired of submiting tickets, I was doing the same thing for a week and I finally resolved yestarday by doing what I said. I hope you can fix it soon...

[Cederva]

Just got my PS3 code in the email, and took pictures of EVERYTHING with my phone IN CASE SOMETHING didn't go over right!!!

REMEMBER EVERYONE. SCREENSHOT, OR IT DIDN'T HAPPEN.

Oh yea,

NA
1.0 CE/Legacy/Beta P4/Early Access
PS3 Standard Edition
Ticket put in 7 days ago,
Escltd 6 days ago

[Jawaii]

LOL, fml

I actually got in to chat with an agent... but I was making dinner.

I just want to die now...

[Mighkey_Devious]

For you ps3,players finally got my code so there is hope, however noththing about ce so I'm hoping the code applies to my collectors edition not a reg one, has anyone with ce done this yet to tell me what to expect

[Nechro]

Guys, as a suggestion, don't go to the live chat via direct link provided by other users. Submit your issue normally, go to the chat following the process and if you don't get a response that day, save the chat link and wait 'till next day. Minutes before the 9 am PDT, copy your link into your browser and wait until they open. I did that and my issue was resolved at 9:45 PDT and I've been waiting since 8:30 PDT. This is for NA only.

Where can we find the link to chat normally then? I go to contact us but theres only an option for email -.-

[rutsahl]

Not sure why only some PS3 users are getting the email and others aren't. If it wasn't so damn difficult to get through to them I'd contact customer support again and ask them to give me a code right then.

It seems like people who contacted customer support before the emails started going out are just left in limbo waiting, while those who are contacting them today are getting codes instantly. Like it pays to procrastinate and wait until the last minute.

[Scabhead]

Where can we find the link to chat normally then? I go to contact us but theres only an option for email -.-

Same here. Links provided here are the ONLY way I've been able to access chat support.