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  1. #7591
    Player
    StryderOmega's Avatar
    Join Date
    Aug 2013
    Posts
    182
    Character
    Yoshiro Matsuzawa
    World
    Cactuar
    Main Class
    Archer Lv 50
    Quote Originally Posted by mithracat View Post
    I was #20 in the Chat Support queue, but I literally just received my e-mail with the PS3 code + I'm in the game now! 'u' Good luck to the rest of you on this!

    I had my ticket escalated Sept. 3rd, the e-mail was for that ticket and that means you don't have to make several more... Or just try your luck with chat support.
    See you around Cactuar.
    (1)

  2. #7592
    Player
    Cyrus-Wallace's Avatar
    Join Date
    Aug 2013
    Location
    The Mists
    Posts
    1,357
    Character
    Lucille Wallace
    World
    Siren
    Main Class
    Paladin Lv 90
    Guys, as a suggestion, don't go to the live chat via direct link provided by other users. Submit your issue normally, go to the chat following the process and if you don't get a response that day, save the chat link and wait 'till next day. Minutes before the 9 am PDT, copy your link into your browser and wait until they open. I did that and my issue was resolved at 9:45 PDT and I've been waiting since 8:30 PDT. This is for NA only.
    (0)

  3. #7593
    Player
    Clicked's Avatar
    Join Date
    Aug 2013
    Posts
    206
    Character
    Edge Vice
    World
    Leviathan
    Main Class
    Arcanist Lv 83
    Quote Originally Posted by Cyrus-Wallace View Post
    Guys, as a suggestion, don't go to the live chat via direct link provided by other users. Submit your issue normally, go to the chat following the process and if you don't get a response that day, save the chat link and wait 'till next day. Minutes before the 9 am PDT, copy your link into your browser and wait until they open. I did that and my issue was resolved at 9:45 PDT and I've been waiting since 8:30 PDT. This is for NA only.
    Was your link different from what we're being given? I don't want to create more tickets...
    (1)

  4. #7594
    Player
    Cyrus-Wallace's Avatar
    Join Date
    Aug 2013
    Location
    The Mists
    Posts
    1,357
    Character
    Lucille Wallace
    World
    Siren
    Main Class
    Paladin Lv 90
    Quote Originally Posted by Clicked View Post
    Was your link different from what we're being given? I don't want to create more tickets...
    The ticket URL is made according to your account info. With other's links I always received the "no agents available" message. With mine, I went through the queue quite fast got response from an Agent in almost 1 hour. I know, we are all tired of submiting tickets, I was doing the same thing for a week and I finally resolved yestarday by doing what I said. I hope you can fix it soon...
    (0)

  5. #7595
    Player
    Cederva's Avatar
    Join Date
    Apr 2012
    Location
    Gridania
    Posts
    29
    Character
    Cae'va Arepel
    World
    Balmung
    Main Class
    Thaumaturge Lv 50
    Just got my PS3 code in the email, and took pictures of EVERYTHING with my phone IN CASE SOMETHING didn't go over right!!!

    REMEMBER EVERYONE. SCREENSHOT, OR IT DIDN'T HAPPEN.

    Oh yea,

    NA
    1.0 CE/Legacy/Beta P4/Early Access
    PS3 Standard Edition
    Ticket put in 7 days ago,
    Escltd 6 days ago
    (0)
    Last edited by Cederva; 09-06-2013 at 07:37 AM.

  6. #7596
    Player
    Jawaii's Avatar
    Join Date
    Aug 2013
    Posts
    17
    Character
    Janna Rose
    World
    Siren
    Main Class
    Conjurer Lv 50
    LOL, fml

    I actually got in to chat with an agent... but I was making dinner.

    I just want to die now...
    (0)

  7. #7597
    Player
    Mighkey_Devious's Avatar
    Join Date
    Aug 2013
    Posts
    15
    Character
    Ta'sque De'vious
    World
    Goblin
    Main Class
    Pugilist Lv 23
    For you ps3,players finally got my code so there is hope, however noththing about ce so I'm hoping the code applies to my collectors edition not a reg one, has anyone with ce done this yet to tell me what to expect
    (0)

  8. #7598
    Player
    Nechro's Avatar
    Join Date
    Sep 2013
    Posts
    66
    Character
    Ashelia Dalmasca
    World
    Malboro
    Main Class
    Conjurer Lv 30
    Quote Originally Posted by Cyrus-Wallace View Post
    Guys, as a suggestion, don't go to the live chat via direct link provided by other users. Submit your issue normally, go to the chat following the process and if you don't get a response that day, save the chat link and wait 'till next day. Minutes before the 9 am PDT, copy your link into your browser and wait until they open. I did that and my issue was resolved at 9:45 PDT and I've been waiting since 8:30 PDT. This is for NA only.
    Where can we find the link to chat normally then? I go to contact us but theres only an option for email -.-
    (0)

  9. #7599
    Player
    rutsahl's Avatar
    Join Date
    Sep 2013
    Posts
    29
    Character
    Rutsahl Stormblessed
    World
    Cactuar
    Main Class
    Thaumaturge Lv 24
    Not sure why only some PS3 users are getting the email and others aren't. If it wasn't so damn difficult to get through to them I'd contact customer support again and ask them to give me a code right then.

    It seems like people who contacted customer support before the emails started going out are just left in limbo waiting, while those who are contacting them today are getting codes instantly. Like it pays to procrastinate and wait until the last minute.
    (0)

  10. #7600
    Player
    Scabhead's Avatar
    Join Date
    Aug 2013
    Posts
    15
    Character
    E'rix Tia
    World
    Famfrit
    Main Class
    Pugilist Lv 28
    Quote Originally Posted by Nechro View Post
    Where can we find the link to chat normally then? I go to contact us but theres only an option for email -.-
    Same here. Links provided here are the ONLY way I've been able to access chat support.
    (0)

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