Lost free 30 days for accidentally registered to the wrong service account?

[Rapoza]

wow he gave me the new code right on chat without me even telling him my problem rofl

[beater49]

Firstly, I have not read the last 30 pages or so (popped up since I last checked this forum but have been otherwise following it since page 1, yay lurking haha) so apologies if this is repeat! I just wanted to convey what I knew and my experience to hopefully alleviate some anxiety.

For those of you still waiting, my account has been fixed: NA PS3 Standard Edition, preordered on PSN on 8/21. I received the email with new code last night around 10:15PM EST. I have not been able to see my ticket on SE's support website (because I was not signed into my SE account when I submitted it). However, that is the ticket that was cited in the email. (For those of you wondering about that. I did make an additional ticket on 8/29 after signing into my account so I could view it in ticket history and contacted support again on 8/30 (3.5 hour wait on phone line that time) with new ticket and the rep I spoke with attached it to the original claim.) My initial escalation was on 8/28 or 8/29 (after about 8hours on hold, about 30minutes after the close time for the support center).

My original ticket actually had the wrong birthdate on it (however, I confirmed the correct birthdate on the phone with customer service rep). As well, the ticket I could view, after it was escalated, was closed and had:

Platform: Windows
Title: FINAL FANTASY XIV: A Realm Reborn
Outline1: Account
Outline2: Registration Information

displayed at the top of the page. (Again: PS3 user.)

I never was able to get on live chat with an agent (using both the link and using my ticket number as well as using the Billing->Account-> Additional service route). I spent a total of around 11hours on hold (cumulatively, not consecutively) using the phone. I used the (310) 846-0345 number, Option 1. My first attempt was 5 minutes after opening time and received busy signal for about an hour (hanging up and redialing).

I never received any other emails from support apart from the generic "we have received your ticket" email. I also have not, as I'm currently typing, received the additional 7 days on the correct service account (the unintentionally created one did however) but I did receive the full 30 days.

Since I was rather anxious about registering (for fear of accidentally doing the same thing again hahh...): as far as registering the code goes: you enter the code given to you in the email on your PS3 under account management -> redeem codes. You then launch FFXIV, log in, and click the play button. It should then pop up with the user agreement, agree and click next. The next screen should display your service account with your characters and all other special designations that have been attached to it (for example, I was in closed beta and had early access and both of those were reflected). The option to select it is a little bubble thinger to click. Do not click add new service account again (I'd hope though we'd have learned that by now in reading this forum hah). Scroll down after selecting the service account you want to tie the XIV key to and click next. It will display a screen confirming your selection. Click next again and you should be done and able to log in!

Anddd tl;dr:

Problem: Wrong Service Account
purchase: PS3 Digital Standard
vendor: PSN
Region: NA
date of escalation: original ticket 8/28 or 8/29
contact option used: Phone (310 846 0345, Option 1)
Code received via: e-mail
Code received on : 09/04/2013 at 10:16PM EST
Code type: 12 digit
ticket status and indicated platform: Closed/Windows
other problems encountered(if any): Pre-ordered on 8/21 and had no problems except the incorrect registration

Sorry for insanely long post!

Edit: the email was from SE and not Sony

thanks you for this insanely (long) informative post! congrats!

[Porie]

you're such a troll. i mean read the post above yours. she actually received an email and its from SQEX and not sony. pffffft

Dude you don't listen yes I read the post.... But square enix has to wait for Sony. If you're a PC user and talk to a square enix agent... They have codes ready immediately. I wasn't sure if the email comes from Sony or square enix but regardless you have to wait until Sony provides square enix with codes and sends it the people that have tickets... I'm not trolling just trying to help.

[MrTapion]

Congrats!

How long did you wait for your code since you contacted CS?

EDIT: Forgot to add a thank you. So, thank you.

I put a ticket in on monday night, called tuesday morning to have it escalated. Received the email with new voucher at 10:20PM EST. Didn't know I got it till I checked my email this morning. Was a big surprise.

I hope everyone else gets a fix very fast.

[Clicked]

Been #2 in chat for a while now. Is anyone else in chat?

[beater49]

wow he gave me the new code right on chat without me even telling him my problem rofl

thanks man. i will get on chat for this.

[Porie]

wow he gave me the new code right on chat without me even telling him my problem rofl

Lol ya they already have your ticket number once your chat is connected.

[Porie]

Been #2 in chat for a while now. Is anyone else in chat?

I took 15-20 minutes waiting at number 2 yesterday.... Looks like you'll be fixed today... Fingers crossed

[beater49]

Dude you don't listen yes I read the post.... But square enix has to wait for Sony. If you're a PC user and talk to a square enix agent... They have codes ready immediately. I wasn't sure if the email comes from Sony or square enix but regardless you have to wait until Sony provides square enix with codes and sends it the people that have tickets... I'm not trolling just trying to help.

well somebody just confirmed that they do give out codes on chat:

wow he gave me the new code right on chat without me even telling him my problem rofl

[Porie]

well somebody just confirmed that they do give out codes on chat:

My apologies then.... I been on the thread since 200 pages and not one person has mentioned getting a code in chat for ps3....if they are doing that now than that's great for ps3 users and good luck to everyone in queue. Finally looks like square enix is stepping up the support this week. Good luck to you as well.