Lost free 30 days for accidentally registered to the wrong service account?

[DualShear]

Any ps3 users mind making a step by step how to apply this new code? I don't feel like screwing up when I get mine -.-

Yes. We need this. lol

[beater49]

can i request for some info on those who received their ps3 codes?

problem: wrong service account
purchase: SE or CE
vendor: PSN/Amazon, etc
Region: EU/NA
date of escalation: when available
[EDIT] contact option used: call/chat both, email, others
received via: email/XMB
code received on : mm/dd/yyyy and time if any.
[EDIT]: code type: 12 digit or 20digit
[EDIT] ticket status and indicated platform: sample: closed/Windows
other problems encountered(if any): sample: Preordered on PSN last AUG15-17 and got locked out


thanks

[Kontralire]

Kontralire so essentially nothing was fixed in your account? Are you pc or ps3? I'm assuming pc since the agent was able to help you on spot, but that is weird and it's the first time i've heard of that in this forum. Is there any additional information you could give us?

Sure: I am on PC. The only thing I see changed is that Kristian H added time to the accidentally created account (Service Account 2). My character is on Service Account 1, which remained inactive while Service Account 2 has 29 days remaining. So, I can't play my lvl 20, or even log on with it since it's in "Inactive" status, while Service Account 2 is sitting pretty with 29 days.

EDIT: Here's how the conversation went:
Agent Kristian H: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Kristian H: While I look over your ticket information, may I have your first name please?
You: Mike, or Michael
Agent Kristian H: Thank you Mike one moment
Agent Kristian H: So you Registered the game code to the wrong Service account, Is that Correct?
You: Correct!
Agent Kristian H: Ok do you have another ticket pertaining to this issue
You: Yes
You: A few actually
Agent Kristian H: just one please
You: 2688903
Agent Kristian H: Before we can further assist you with this issue, we're going to need you to verify this account first.
Please provide us with the following information:
Agent Kristian H: Ok that verified the account give me a few minutes while i get everything sorted out for you
You: Thank you so much!
Agent Kristian H: Ok all done everything is fixed Are there any different issues I can assist you with right now?
You: So, service acct 2 is gone, and service acct 1 has all the time now?
Agent Kristian H: Service account 2 is still there and will be remove but for right now service account 1 is good to go
Agent Kristian H: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
You: Thanks so much! So helpful!
Agent Kristian H has disconnected.

[Kia_Moonfang]

My guess is you can log in on other PS3s, but only if you log into your PSN account on that PS3 first.

TY Rutsahl, think in my cousin's case it's just best to set him up a whole new account. I'd rather just try to keep both CE services but with my luck my cousin would lose out if I tried.

[Judas_Isacriot]

Wow Kontralire that is just odd, the only thing I can say is put another ticket/contact fiasco and I know you probably don't want to go through that again. It should have been fixed by the agent, hmm anyone else know of this issue happening to someone else?

[DualShear]

can i request for some info on those who received their ps3 codes?

purchase: SE or CE
vendor: PSN/Amazon, etc
Region: EU/NA
date of escalation: when available
received via: email/XMB
code received on : mm/dd/yyyy and time if any.
[EDIT] ticket status and indicated platform: sample: closed/Windows
other problems encountered(if any): sample: Preordered on PSN last AUG15-17 and got locked out


thanks

Sure.

Purchase: CE
Vendor: Amazon
Region: NA
Date of Escalation: Hmm. 8/28/13
Received via: Email
Code received on: 9/4/13
Ticket Status and indicated platform: I assume it's closed/PS3

[Kontralire]

Yeah I already did Judas, but I think I gotta wait till tomorrow when live chat opens back up.

[beater49]

Sure.

Purchase: CE
Vendor: Amazon
Region: NA
Date of Escalation: Hmm. 8/28/13
Received via: Email
Code received on: 9/4/13
Ticket Status and indicated platform: I assume it's closed/PS3

thanks man.i just wanted to check because my ticket is closed but the indicated platform was windows. T.T

wait your problem is that you registered on the wrong service account, right?

[DualShear]

thanks man.i just wanted to check because my ticket is closed but the indicated platform was windows. T.T

wait your problem is that you registered on the wrong service account, right?

That's correct.

[Judas_Isacriot]

Well that's just a bummer Kontralire, I seriously hope you get the problem resolved. Be sure to drop by and let us know what happened in case it happens to someone else!