Lost free 30 days for accidentally registered to the wrong service account?

[beater49]

Need some answers for PS3 users. Both companies involved pointing fingers at the other means the shit is jacked and not gonna be fixed anytime soon.

lets hope for the best... T.T

[Cyrus-Wallace]

Here. Finally did it!

Edit:

I contacted Austin Powers.

Agent Austin P: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.

Agent Austin P: While I look over your ticket information, may I have your first name please?

You: Hello

You: YADA!!!1

Agent Austin P: Hi YADA!!!1, I see that you registered to the wrong service account correct?

You: Yes, that's correct

Agent Austin P: Before we can further assist you with this issue, we're going to need you to verify this account first.

Please provide us with the following information:

Name of the account holder
Date of birth
Email address
Full street address (including city, state/province, and zip/postal code)

You: YADAYADAYADAYADA

You: YADAYADA

You: YADAYADAYADAYADAYADAYADA

You: YADAYADAYADAYADAYADAYADAYADAYADA

Agent Austin P: Perfect. One moment while I resolve your issue.

You: Thank you. I also received the 7 bonus days in the wrong account, will thoe be transferred as well?

You: *those

You: *the wrong service account

Agent Austin P: Yes that is correct.

You: Thanks

Agent Austin P: Your issue has been resolved. Do you have any other issues?

Agent Austin P: Are there any different issues I can assist you with right now?

You: Thanks! I received the 30 days and my account was reactivated. But I didn't receive the 7 days bonus, will I receive it during today?

Agent Austin P: Correct.

You: Thank you very much for your help, no other issues.

Agent Austin P: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!

So, I'll be receiving my 7 days today. Groovie, babe!

EDIT: I forgot to say that my account was fixed, I received my 30 days. PC/NA.

[MrTapion]

Only one community member/moderator post in this thread too. Seems, the whole technical support forum is a waste, would at least expect a few mods posting to people's threads to help them out, or give them proper info to do what they have to, to fix their issues.

[donz28]

Woohoo got mine fixed today in NA called the support line right at 12pm EST and it was resolved before I got off the phone 25 min later. Only had to hold for a rep 17min.

[Seriat]

Holy crap 700 pages and counting. Any new success stories today?

[MidnightKaiserin]

I don't see why they even put it on the PS3 if they can't even take care of the issue as fast as they are doing now with the PC users lol.

[Daemen]

I gave Agent Austin the link for the EU blog regarding digital orders through PSN getting refunded. He said he would pass it along to see if something similar could be done. Not holding my breath but at least it's something. No new information otherwise.

[Rapoza]

I just finished with Sony customer service. They reiterated that they know nothing about it and that as its a registration issue we will have to deal with Squeenix exclusively. Hurray.

Sony has to provide square enix with a whole new bunch of keys, so unless thats priority at sony we will be waiting forever. Thats why i initially suggested that maybe we should spam sony.

[Withered]

Alright, I give up. lol Only because thanks to the new server adds, the one I originally played on opened up for character creation again (finally!) So I'm just starting over instead of waiting possibly two weeks (ps3 user). To those of you with CE items that you can't access now, I wish you luck, since you actually paid for those. Anyways, closed tickets, I'm done with this mess of CS. Good luck to everyone else!

[Judas_Isacriot]

While all my friends are now able to go on the server that we all agreed to play on I'm the highest level but not able to go in and help them in dungeons, I wish I could create threads but sadly my characters is not registering due to inactive. Feels like ps3 are the second class citizens here. Oh EU gets theirs done quicker; guess what NA wait two weeks!