One-Time Password & Software Token Removal Stupidity

[Railven]

It is hard to imagine a company of this caliber has customer service on par with that of a F2P small scale mmo...

Kidding me, I got faster responses and a solutions from an F2P MMO company than I've ever gotten from Square - and I'd consider myself a Squaresoft fanboy.

[Kusumura]

Kidding me, I got faster responses and a solutions from an F2P MMO company than I've ever gotten from Square - and I'd consider myself a Squaresoft fanboy.

You know, I remember once upon a time when I had to ring up the Silkroad Online company. That game's support was attrocious. But at least it was there. They weren't interested in me, nor my problem. They just wanted to get rid of me - and it so happened that the easiest way to do so was by helping me with the problem. That was their vested interest in the scenario.

Razer. The gaming hardware joint. Them. After having to stay up to obscene times (Australian timezone here, Canadian/USA East there woo) and dealing with waiting queues in excess of an hour and a half each time (On Skype!), they suggested the same things over and over for two weeks before someone finally got the idea to just let me send it back to them. It had to arrive there within three weeks of the ticket's date - sending it by normal post would have had it there in around five to seven weeks. I had to send it express, at my own cost, for $150, or else when it got there, they'd just end up returning it without even taking a look at the thing (Which I know for a fact they didn't anyway).

That's not the end of it. When I get the keyboard back some three months later, it's with a rather polite letter that pretty much amounted to, "What are you on about? There's nothing wrong with this keyboard, so shut up.". Mind you, the same problem persisted - until I opened the damn thing up and fixed the electric fault for myself, took a photo of exactly what the problem was, sent them a letter explaining exactly where they'd screwed up, and demanded all the money I'd paid - price of the keyboard and all - back as I had to take liability my into my own hands to produce a functional product that they should have fixed if they'd done their jobs at all, plus my time and effort spent during all of the calls. I recieved around $1100 in compensation, after backing it up with a court summons to their unkind reply. You really don't want to screw up that badly with a Law student.

Square's support may be bad, but they aren't that bad at least!

[Aurongroove]

Razer. The gaming hardware joint. Them. After having to stay up to obscene times (Australian timezone here, Canadian/USA East there woo) and dealing with waiting queues in excess of an hour and a half each time (On Skype!), they suggested the same things over and over for two weeks before someone finally got the idea to just let me send it back to them. It had to arrive there within three weeks of the ticket's date - sending it by normal post would have had it there in around five to seven weeks. I had to send it express, at my own cost, for $150, or else when it got there, they'd just end up returning it without even taking a look at the thing (Which I know for a fact they didn't anyway).

That's not the end of it. When I get the keyboard back some three months later, it's with a rather polite letter that pretty much amounted to, "What are you on about? There's nothing wrong with this keyboard, so shut up.". Mind you, the same problem persisted - until I opened the damn thing up and fixed the electric fault for myself, took a photo of exactly what the problem was, sent them a letter explaining exactly where they'd screwed up, and demanded all the money I'd paid - price of the keyboard and all - back as I had to take liability my into my own hands to produce a functional product that they should have fixed if they'd done their jobs at all, plus my time and effort spent during all of the calls. I recieved around $1100 in compensation, after backing it up with a court summons to their unkind reply. You really don't want to screw up that badly with a Law student.

Square's support may be bad, but they aren't that bad at least!

Awesome Story! they make SE look like University Student welfare agents at the University I went too. (the joke being in my university, the Doctor, Nurse, Psychologist, Chaplain, Residents officer, woman's rights officer, erasmus officer, LGBTQ officer, people with ginger hair officer, don't run with scissors officer etc etc, they were almost tripping over themselves to help you, they'd nearly contact you out of the blue just to ask you if you were fine)

i think in this case at least my issue is unique...

That's the worst thing! That means it's not a common problem so they'll probably get around to addressing it once they sort of all the problems effecting large groups, then medium sized groups, then small groups, then dozens of players, then finally unique cases!!
There's safety in number with my issues; I did something wrongs loads of other people did. I have an army of people actively seeking help, where as you are an insignificant one... / sounds noises of impending doom



hey, there's an emote they should add.

Also, thanks for the post, I;m not taking any chances, I an notoriously forgetful and my Token is currently on my key ring.
I have thus far in my life lost 5 wallets, 4 phones, 2 sets of keys, all the scarves and or gloves I ever owned (I don't bother anymore) and i once bought an umbrella that I was the proud of for, I kid you not, 1 hour.