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  1. 09-04-2013 08:06 AM #1
    Dorander
    Player
    Dorander's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    240
    Character
    Riley Fuller
    World
    Faerie
    Main Class
    Monk Lv 80
    I'm a NA / PC user. I submitted my form last Tuesday and today I managed to call in. After about 40 minutes on hold, I talked to a guy named Jack. He verified my account, asked for my ticket number (which was the one I got from submitting the necessary form), and escalated it. Checked my mog station minutes ago and my first service account now has my collector's edition items added to it.

    So, NA users.. hold out hope that it is being taken care of! Escalated accounts are getting priority though.
    (0)
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  2. 09-04-2013 08:14 AM #2
    StryderOmega
    Player
    StryderOmega's Avatar
    Join Date
    Aug 2013
    Posts
    182
    Character
    Yoshiro Matsuzawa
    World
    Cactuar
    Main Class
    Archer Lv 50
    Quote Originally Posted by Dorander View Post
    I'm a NA / PC user. I submitted my form last Tuesday and today I managed to call in. After about 40 minutes on hold, I talked to a guy named Jack. He verified my account, asked for my ticket number (which was the one I got from submitting the necessary form), and escalated it. Checked my mog station minutes ago and my first service account now has my collector's edition items added to it.

    So, NA users.. hold out hope that it is being taken care of! Escalated accounts are getting priority though.
    Let me clarify this: NA PC players, hold out hope. PS3 is still a grueling battle.
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  3. 09-04-2013 08:18 AM #3
    Finn_Caetoh
    Player
    Finn_Caetoh's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    16
    Character
    Finn Cae'toh
    World
    Leviathan
    Main Class
    Arcanist Lv 32
    Quote Originally Posted by Dorander View Post
    I'm a NA / PC user. I submitted my form last Tuesday and today I managed to call in. After about 40 minutes on hold, I talked to a guy named Jack. He verified my account, asked for my ticket number (which was the one I got from submitting the necessary form), and escalated it. Checked my mog station minutes ago and my first service account now has my collector's edition items added to it.

    So, NA users.. hold out hope that it is being taken care of! Escalated accounts are getting priority though.
    If only I could get a hold of someone to escalate mine... AND I'm on PS3...
    (2)
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