Lost free 30 days for accidentally registered to the wrong service account?

[Marleytiva]

I've been pretty patient and calm about this entire situation. I've got to say though, I'm beginning to get pretty fucking salty. I'm glad that some North American players have had their accounts fixed instantly today, but there were several of us that contacted them last week by phone after sitting on hold for 4+ hours that still haven't been sorted (as far as I know). There is no reason that should be happening.

[mattd86]

5 hrs total in chat. made it to 1 twice and no agents. left a nice email response demanding a reply. action is already in place to get a refund and never see this game again.

[creauce]

I actually got through on the online chat. Here is my conversation: (Yes, I am NA, yes I am PS3 user)

Agent Thomas A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: hello!
Agent Thomas A: Can I get your name please?
You: ___
Thomas A: Ok ___, you have provided me everything that I need. I will be escalating this. I do not have an ETA for resolution but we hope to solve this as soon as possible.
You: Ok well thank you very much
Agent Thomas A: One moment.
You: ok
Agent Thomas A: Actually, I am running into an issue, have you done this escalation before?
You: i did but it wasnt showing up on my ticket page
Agent Thomas A: It wouldn't show on the ticket page as its a special escalation.
You: Ok i understand, im sorry about that
Agent Thomas A: Im going to check on the escalation to make sure theres nothing wrong though.
Agent Thomas A: Just a moment.
Agent Thomas A: Gotta hunt it down.
You: ok, thank you much! I really apriciate that
You: when i initially filled it out I messed up on the bottom part of the form so I thought it may have gotten thrown out
Agent Thomas A: Im currently trying to see whats going on here.
You: ok
Agent Thomas A: Im still here, sorry for the wait
You: its no problem, i do not mind waiting
Agent Thomas A: Ok, everything was filed properly.
You: ok, that is good to know
You: thank you for takign the time to check for me
Agent Thomas A: PS3 escalations take much longer than PC ones, so I can only ask for your patience.
You: ah i see, that sucks to hear but at least i kno
You: Any idea on how much longer?
You: than a PC user
Agent Thomas A: I dont have an eta for these cases unfortunately.
Agent Thomas A: Its a priority so we hope to resolve it as soon as possible though.
You: Ok. well thank you very much for your time
Agent Thomas A: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Thomas A has disconnected.

So basically, yes PS3 takes longer than PC and I'm pretty much SOL for now. Anyone know if I can just upgrade from the PSN? Would that work or just waste more money. I"m getting fed up with waiting.

[xDeVsFaN1830x]

Anyone know if Verizon wireless phones (unlimited talk) can use the support phone number without extra fees? I've NEVER had to call a company that doesn't have a toll free support number. This is ludacris that you even have to put in a ticket and hope it results in the number as is. With these hold times I dont need a surprise bill. Ive given chat several attempts each ending in getting booted so I wanna try the phone queue. Thanks.

[Solaristics]

9, 11, 12, 14, 17 in que almsot thereee

[Daemen]

Got done chatting with agent Austin, confirmed that sony is definitely needed to fix the ps3 issue. Was unable to confirm if they are doing them in a batch or one at a time. So at this point for PS3 there's clearly a bottleneck somewhere. Either Sony is being slow with handling submitted info or Square is holding onto said info to submit once they have so many users. Either way it adds up to PS3 users getting treated like a prom night dumpster baby.

[StryderOmega]

9, 11, 12, 14, 17 in que almsot thereee

Why are you counting upwards?

[Solaristics]

Why are you counting upwards?

All my ques I'm in? Or was that supposed to be a joke.

[StryderOmega]

Got done chatting with agent Austin, confirmed that sony is definitely needed to fix the ps3 issue. Was unable to confirm if they are doing them in a batch or one at a time. So at this point for PS3 there's clearly a bottleneck somewhere. Either Sony is being slow with handling submitted info or Square is holding onto said info to submit once they have so many users. Either way it adds up to PS3 users getting treated like a prom night dumpster baby.

Jealous you even got to talk to someone. . .

[Porie]

Why are you counting upwards?

because he has 5 in que