Let's conveniently forget they've launched and managed at least 3 MMOs in the past 11 years including FFXI, FFXIV 1.0 and Dragon Quest X, not to mention a couple of smaller ones like Wakfu and browser games, so I'll just call you entitled and tell you to give them a chance because there's no way they could have predicted this because this is their very first MMO.

Yup, that'll do.