Lost free 30 days for accidentally registered to the wrong service account?

[EnVoYCoOkiE]

So I just got this email and I didn't contact live support or live chat. Posted my ticket on Thursday night. My ticket hasn't been cancelled either.

"Dear Customer,

Regarding your request for account support. Please find your answer below.

Thank you for submitting the information you did. This issue has been escalated and we will update this ticket upon the conclusion of our investigation. We apologize about the problem and the delay in our response, please await a status update to this ticket.


Thank you for contacting the SQUARE ENIX Support Center."

[Miakoda]

So I just got this email and I didn't contact live support or live chat. Posted my ticket on Thursday night. My ticket hasn't been cancelled either.

"Dear Customer,

Regarding your request for account support. Please find your answer below.

Thank you for submitting the information you did. This issue has been escalated and we will update this ticket upon the conclusion of our investigation. We apologize about the problem and the delay in our response, please await a status update to this ticket.


Thank you for contacting the SQUARE ENIX Support Center."

Well, at least you didn't get a response talking about beta invites. From what I read in an earlier post, they aren't doing anything unless you fill out the form, get a ticket number then also contact them via chat or phone.

[thundy84]

So I just got this email and I didn't contact live support or live chat. Posted my ticket on Thursday night. My ticket hasn't been cancelled either.

"Dear Customer,

Regarding your request for account support. Please find your answer below.

Thank you for submitting the information you did. This issue has been escalated and we will update this ticket upon the conclusion of our investigation. We apologize about the problem and the delay in our response, please await a status update to this ticket.


Thank you for contacting the SQUARE ENIX Support Center."

I just got this 15 minutes ago as well. I've submitted 5 tickets and have tried multiple times on chat and on phone to contact them. The ticket that they responded to was the one I sent in yesterday. I hope this bodes well. I'm just exhausted at this point. I guess now I just try and wait as patiently as possible.