Lost free 30 days for accidentally registered to the wrong service account?

[Esh]

Ok well I'm one of the lucky ones that got through today (not fixed, just escalated). Here's my story, maybe it'll help someone:

I encountered the problem of having activation on the wrong service account on Friday. My level 50 character on Coeurl was on an inactive service account (1) with the 30 days game time on the other account with no characters (2). I tried the chat support but got dropped at #1 and gave up because there wasn't enough time left before Square closed. I filled out the wrong service account form, took a screenshot for my records, and submitted it. On Saturday morning I got an automated response saying my ticket had been received.

After a long 3-day weekend, I got up this morning (Tuesday, September 2nd) at 8:30 am PDT, dripped some fresh Starbucks coffee, and started spam calling the (310)-846-0345 SE support number at around 8:55. After hearing the "not open yet, here are our hours" message, I got in immediately as the clock turned 9:00 on my phone. After pressing 2 (FFXIV Support) and then 1 (Account Issues) I was put on a hold with the phone ringing and every few rings an automated voice cutting in telling me I would receive service from the next available rep and thanks for my patience.

Approximately 2 hours and 25 minutes after placing the call, around 11:25 PDT, my call was picked up by a rep.

1. He asked for my full name and ticket number, then confirmed the issue I had was game time on the wrong service account.

2. He told me he would escalate my ticket for me.

I told him I had a few more questions, here's what I found out:

3. He told me I would not lose any of the free trial game time on Service Account 2, aside from these few days that have passed since I registered it. He said those would be refunded with the free 7 days everyone is getting.

4. As for whether I could receive a free 7 days on my inactive account, he said he wasn't sure whether this would or wouldn't happen, he didn't have that information.

5. He said a week ago when these issues started, a few NA players did have their issue resolved in a timely manner. He told me that objectively they say 48h-2w, in his opinion they would probably have mine fixed in under a week. (Good-ish news)

6. He asked for my game serial number (product key) as a final confirmation, came back a minute later and told me my ticket had been escalated.

finally,

7. I asked him what the status of my ticket would now be. He said he wasn't sure but it will probably show up as closed.

Hope this is... helpful... hopeful... whatever to somebody who's struggling to get ahold of them right now.

[Cederva]

Ok well I'm one of the lucky ones that got through today (not fixed, just escalated). Here's my story, maybe it'll help someone:

I encountered the problem of having activation on the wrong service account on Friday. My level 50 character on Coeurl was on an inactive service account (1) with the 30 days game time on the other account with no characters (2). I tried the chat support but got dropped at #1 and gave up because there wasn't enough time left before Square closed. I filled out the wrong service account form, took a screenshot for my records, and submitted it. On Saturday morning I got an automated response saying my ticket had been received.

After a long 3-day weekend, I got up this morning (Tuesday, September 2nd) at 8:30 am PDT, dripped some fresh Starbucks coffee, and started spam calling the (310)-846-0345 SE support number at around 8:55. After hearing the "not open yet, here are our hours" message, I got in immediately as the clock turned 9:00 on my phone. After pressing 2 (FFXIV Support) and then 1 (Account Issues) I was put on a hold with the phone ringing and every few rings an automated voice cutting in telling me I would receive service from the next available rep and thanks for my patience.

Approximately 2 hours and 25 minutes after placing the call, around 11:25 PDT, my call was picked up by a rep.

1. He asked for my full name and ticket number, then confirmed the issue I had was game time on the wrong service account.

2. He told me he would escalate my ticket for me.

I told him I had a few more questions, here's what I found out:

3. He told me I would not lose any of the free trial game time on Service Account 2, aside from these few days that have passed since I registered it. He said those would be refunded with the free 7 days everyone is getting.

4. As for whether I could receive a free 7 days on my inactive account, he said he wasn't sure whether this would or wouldn't happen, he didn't have that information.

5. He said a week ago when these issues started, a few NA players did have their issue resolved in a timely manner. He told me that objectively they say 48h-2w, in his opinion they would probably have mine fixed in under a week. (Good-ish news)

6. He asked for my game serial number (product key) as a final confirmation, came back a minute later and told me my ticket had been escalated.

finally,

7. I asked him what the status of my ticket would now be. He said he wasn't sure but it will probably show up as closed.

Hope this is... helpful... hopeful... whatever to somebody who's struggling to get ahold of them right now.

THANK YOU. I have been wetting myself worrying over my ticket being shrugged off, as it is listed as 'closed' you have restored my faith (Only slightly... ¬_¬ )