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  1. 09-04-2013 02:15 AM #1
    MajinUltima
    Player
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    Aug 2013
    Posts
    43
    Character
    Kyut Tsundere
    World
    Gilgamesh
    Main Class
    Arcanist Lv 90
    My original ticket (the one with the live chat connection) also currently shows as "Please Respond". The support form and email support tickets haven't changed.
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  2. 09-04-2013 02:16 AM #2
    beater49
    Player
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    Aug 2013
    Location
    Gridania
    Posts
    405
    Character
    Albert Ogden
    World
    Tonberry
    Main Class
    Lancer Lv 70
    Quote Originally Posted by MajinUltima View Post
    My original ticket (the one with the live chat connection) also currently shows as "Please Respond". The support form and email support tickets haven't changed.
    isnt the "support form" the correct form?
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  3. 09-04-2013 02:26 AM #3
    MajinUltima
    Player
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    Aug 2013
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    43
    Character
    Kyut Tsundere
    World
    Gilgamesh
    Main Class
    Arcanist Lv 90
    Quote Originally Posted by beater49 View Post
    isnt the "support form" the correct form?
    My original ticket with the live chat option was from first thing Thursday morning, I was one of the first players in NA to have this issue, and the live chat wasted 6 hours of my time screwing me over with a randon cancellation and queue drop. The agent asked for my support form ticket #, which I gave.

    I applied with my original ticket so that I had an on-paper date with which to effectively say "Hey, your system's been screwing me for days now when I was one of the very first complaints on this issue". I could've tried live chat with a newer ticket I guess, but I figured it's plenty easy to give the later ticket number if prompted. I'm sure it's made no difference whatsoever, but having a ticket made at 5-something am Thursday morning provides some added vindication.
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    Last edited by MajinUltima; 09-04-2013 at 02:30 AM.
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  4. 09-04-2013 02:28 AM #4
    Sartuk
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    Aug 2013
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    33
    Character
    Tukina Arkwright
    World
    Faerie
    Main Class
    Archer Lv 28
    Quote Originally Posted by MajinUltima View Post
    My original ticket with the live chat option was from first thing Thursday morning, I was one of the first players in NA to have this issue, and the live chat wasted 6 hours of my time screwing me over with a randon cancellation and queue drop. The agent asked for my support form ticket #, which I gave.
    Thursday morning? I'm sure I wasn't the first and I've had my ticket in since Tuesday.
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  5. 09-04-2013 02:28 AM #5
    Solaristics
    Player
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    Aug 2013
    Location
    British Columbia
    Posts
    99
    Character
    Solaristics Tilia
    World
    Gilgamesh
    Main Class
    Thaumaturge Lv 40
    Quote Originally Posted by Sartuk View Post
    Thursday morning? I'm sure I wasn't the first and I've had my ticket in since Tuesday.
    Yep same here.
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  6. 09-04-2013 02:31 AM #6
    MajinUltima
    Player
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    Aug 2013
    Posts
    43
    Character
    Kyut Tsundere
    World
    Gilgamesh
    Main Class
    Arcanist Lv 90
    Quote Originally Posted by Sartuk View Post
    Thursday morning? I'm sure I wasn't the first and I've had my ticket in since Tuesday.
    Was that what day it was? I really don't even remember. I had made my ticket on the day they first began prompting EA players for codes.
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  7. 09-04-2013 03:04 AM #7
    DualShear
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    Aug 2013
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    55
    Character
    Dual Shear
    World
    Behemoth
    Main Class
    Lancer Lv 22
    I got cancelled. wow. Just wow.
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  8. 09-04-2013 05:03 AM #8
    stevewastaken
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    Aug 2013
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    8
    Character
    Bully Raw
    World
    Midgardsormr
    Main Class
    Archer Lv 18
    So I got through chat queue after 3 hours today and Austin P. got my account fixed immediately while in chat session. I now have access to my character.

    Not sure if this has been reported already, but last I saw NA was not doing this yet.

    In other news... still getting 1017
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  9. 09-04-2013 03:34 AM #9
    Jellyfish
    Player
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    Aug 2013
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    87
    Character
    Alura Une
    World
    Hyperion
    Main Class
    Conjurer Lv 70
    Quote Originally Posted by Sblargh View Post
    Speechless. Fuck you square. Fuck you. Fuck you so much.
    ^this

    /10char
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  10. 09-04-2013 02:28 AM #10
    beater49
    Player
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    Aug 2013
    Location
    Gridania
    Posts
    405
    Character
    Albert Ogden
    World
    Tonberry
    Main Class
    Lancer Lv 70
    Quote Originally Posted by MajinUltima View Post
    My original ticket with the live chat option was from first thing Thursday morning, I was one of the first players in NA to have this issue, and the live chat wasted 6 hours of my time screwing me over with a randon cancellation and queue drop. The agent asked for my support form ticket #, which I gave.
    ok so better have my plethora of support form ticket numbers just in case. XD thanks
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