Lost free 30 days for accidentally registered to the wrong service account?

[chipsillesa]

I got to #1 and then got the "No one available to help you, try again later" error. Sigh.

Think we're lined up for the wrong chat :\

[Aivre]

I just got a hold of Ethan B on live chat. I got the typical response they are giving escalated ticket and 48h to 2 weeks time frame. So here is hoping, good luck everyone!

That's actually the longest response I've seen yet from an 'agent'.

[Zamera]

seems so, my ticket was closed after escalation.

I forget it is common for them to close the tickets after they escalate them right? I'm pretty sure I remember people saying it was.

[Matrinka]

So... has anyone in the US had them just fix the problem right there in the chat, like they were doing for EU customers?

[Aivre]

I forget it is common for them to close the tickets after they escalate them right? I'm pretty sure I remember people saying it was.

It is, though according to Matrinka, I don't think it's a good thing.

[chipsillesa]

ensure that you are using 5_1 or 5_5 I believe. You could be accidentally trying to connect to EU chat.

There's still the other thing between "38027/_icf_5/1" and "44142/_icf_5/1"

[RainbowCane]

I do plan on asking if escalation actually does anything and what the point of it is.

Why are they making everyone spend hours of their time on hold/in queue.

[Rapoza]

we need to see at least one person get theirs fixed today.....

[Clicked]

There's still the other thing between "38027/_icf_5/1" and "44142/_icf_5/1"

This... I was in the former and the line was much shorter. The latter has a huge line that I'm waiting in now. I don't know which one is the real one.

[Daemen]

So... has anyone in the US had them just fix the problem right there in the chat, like they were doing for EU customers?

Nope. Still trying to chill after finding out my escalated ticket from a week ago hasn't been touched but other people get it escalated after that are fixed lol. What happened to first come first serve!?