Lost free 30 days for accidentally registered to the wrong service account?

[Aurongroove]

they couldnt get the chat timer to get the right waiting time and you say they have the knowledge to do an auto-kick script? i doubt it...lol

You may be right.
...looks like it was my turn to let my paranoia overestimate their cunning.

[chipsillesa]

Exactly. That's more what I'm worried about than anything; is that it just won't get dealt with because of the sheer number of other people with the same issue.

Again why they need to implement a way for us to merge our accounts by ourselves, without their assistance. You'd think it'd lessen some stress on them, too.

And they can put in the same restriction now into it, (meaning it can only be done once per account). :\ I really don't see the big deal in that and why they can't let us do it ourselves. :\

[Zamera]

I just got a hold of Ethan B on live chat. I got the typical response they are giving escalated ticket and 48h to 2 weeks time frame. So here is hoping, good luck everyone!

Agent Ethan B: Ok, I am back. Thank you for holding. I have filed an escalation report regarding this misregistered code incident. Unfortunately I do not have the tools to do it myself. Currently we have a high volume of these incidents to report and I do not have an exact ETA on when the matter will be resolved.

From what I have seen thus far, the entitlement transfer can be completed anywhere between within the day to a couple of days. The maximum time is 2 weeks, but as this is a recurring circumstance that has high priority for us, I doubt it will get to that point. What the team that handles these cases does is permanently close out the unintended service account and then transfer the entitlement to the correct service account. If you have been playing on the unintended account all progress will be lost. We will likely be contacting you by email once the transfer of entitlements is complete. Also, you can periodically check the Mog Station to see if the change has occurred.

Regarding lost free period time, there has been an official post on the lodestone forums confirming that lost time due to server login restrictions this past week is being compensated for. So you will be receiving an extension of 7 days to that free period. To locate that post to confirm this information, please navigate to the forums at forum.square-enix.com/ffxiv/forum.php, on the right hand side there is a bar labeled "Dev Tracker" and the post is labeled "Login Issue Update".

[MrTapion]

Wow, I got through to the number finally.. Amazing, now to wait... and wait... and wait... which is fine, at least I got through.

[Sartuk]

Wow, I got through to the number finally.. Amazing, now to wait... and wait... and wait... which is fine, at least I got through.

I got to #1 and then got the "No one available to help you, try again later" error. Sigh.

[chipsillesa]

With all those getting through, I guess I had the wrong link again and is lined up to the wrong line :\ I tried the other one and I'm at 205 now :\ I'll just try again tomorrow I guess :\

[Violent_Vengeance]

After 49 minutes on hold with phone support got through to someone at the 1-310-846-0345 line. He escalated the ticket and said not to be to alarmed at the 2 week estimated wait time as it's usually fixed within 2 days after escalation. All that's left to wait for is the fix to happen.

[wolfrikku]

I forget it is common for them to close the tickets after they escalate them right? I'm pretty sure I remember people saying it was.

[Zamera]

ensure that you are using 5_1 or 5_5 I believe. You could be accidentally trying to connect to EU chat.

I got to #1 and then got the "No one available to help you, try again later" error. Sigh.

[RainbowCane]

I got to #1 and then got the "No one available to help you, try again later" error. Sigh.

The encouraging =(
.I started at 48 using the actual Chat Now button, I hope I get through so I can be added to the magic list.