Quote Originally Posted by Aurongroove View Post
I bet they're being prissy with the info. I also bet a lot of people are making tickets and contacting the wrong region. (there are more people contacting them I bet then just those of us who use this forum, NA player who may not know about the region things etc.

It wouldn't surprise me to think the actual people in the office are under strict instruction to "help the people that help themselves" In other words they're quickly rushing through those who have filled in the precise correct thing, on the precise correct form, in the precise correct manner, in the correct office, correct order, region etc, etc.
That if you have poor info, wrong region, wrong form, wrong ticket, misleading or disrupting looking "details" perhaps that you get kicked from the queue like an auto filter preventing you wasting one of the agents time over those who are pristine and perfect fix candidates, to get those done quicker.

I'm not saying this is the case, I'm saying I wouldn't surprise me it it was.

they couldnt get the chat timer to get the right waiting time and you say they have the knowledge to do an auto-kick script? i doubt it...lol