Lost free 30 days for accidentally registered to the wrong service account?

[Sartuk]

Unfortunately that is for the Service Account that has the registered copy. So unless we get this fixed before the 9th, then we will not get the extra time.

To sum it up, if your account is inactive you will not get the 7 days.

You need to read more carefully: ALL service accounts will get 7 days. Those that are inactive and get registered before the 9th get an additional 7 days.

Again, this is assuming what the person posted is the correct information, and I wont say I'm 100% positive on that. Judging just by what s/he wrote, though, we should be getting the 7 days on ALL service accounts. If her wording is incorrect, though, we might still be boned.

[Daemen]

So I've been informed that my previous ticket 2630xxx that was escalated last week on wednesday is still escalated and my issues are still not resolved.... Really..... And I keep hearing of people filling out tickets later, getting it escalated, and getting it fixed. This feels like some kind of sick joke.

[wolfrikku]

so what other info was asked?

I was just asked my DoB and email since I don't have billing info I guess.

[beater49]

I bet they're being prissy with the info. I also bet a lot of people are making tickets and contacting the wrong region. (there are more people contacting them I bet then just those of us who use this forum, NA player who may not know about the region things etc.

It wouldn't surprise me to think the actual people in the office are under strict instruction to "help the people that help themselves" In other words they're quickly rushing through those who have filled in the precise correct thing, on the precise correct form, in the precise correct manner, in the correct office, correct order, region etc, etc.
That if you have poor info, wrong region, wrong form, wrong ticket, misleading or disrupting looking "details" perhaps that you get kicked from the queue like an auto filter preventing you wasting one of the agents time over those who are pristine and perfect fix candidates, to get those done quicker.

I'm not saying this is the case, I'm saying I wouldn't surprise me it it was.

they couldnt get the chat timer to get the right waiting time and you say they have the knowledge to do an auto-kick script? i doubt it...lol

[RainbowCane]

Didn't EU report their issue being resolved during the chat/call?

[Renaflower]

I've been on hold with phone support for the last 50mins and I'm 237 in queue on chat support. Here's hoping everyone...

[beater49]

I was just asked my DoB and email since I don't have billing info I guess.

ok thanks.

[Aivre]

I'm actually okay without having to line up for chat/phone, as long as they don't close down my damned ticket without fixing it :\

Exactly. That's more what I'm worried about than anything; is that it just won't get dealt with because of the sheer number of other people with the same issue.

Again why they need to implement a way for us to merge our accounts by ourselves, without their assistance. You'd think it'd lessen some stress on them, too.

[Rasabox]

You need to read more carefully: ALL service accounts will get 7 days. Those that are inactive and get registered before the 9th get an additional 7 days.

Again, this is assuming what the person posted is the correct information, and I wont say I'm 100% positive on that. Judging just by what s/he wrote, though, we should be getting the 7 days on ALL service accounts. If her wording is incorrect, though, we might still be boned.

Furthermore, users who have yet to enter their registration codes will receive an additional seven-day trial should they register before 11:59 p.m. (PDT) on September 9, 2013.

So IF it is registered before that time, it will give those players 37 days free. (That being said, I hope that I am wrong)

[Sartuk]

So IF it is registered before that time, it will give those players 37 days free. (That being said, I hope that I am wrong)

Again, that's an ADDITIONAL 7 days, on top of the 7 days ALL service accounts are getting. Read the sentence or two before the bolded part.