Lost free 30 days for accidentally registered to the wrong service account?

[Rasabox]

I should probably post the actual link to where what I quoted last page was said.

http://www.reddit.com/r/ffxiv/commen...s_9313/cc0s368

I repeat: this makes it VERY clear that all of us should get 7 days after maintenance.

Unfortunately that is for the Service Account that has the registered copy. So unless we get this fixed before the 9th, then we will not get the extra time.

To sum it up, if your account is inactive you will not get the 7 days.

[chipsillesa]

I'm actually okay without having to line up for chat/phone, as long as they don't close down my damned ticket without fixing it :\

[RainbowCane]

Agent Austin P: Perfect. One moment while I add your ticket information to the escalation list.

after four days of BS i see light at the end of the tunnel

Hang in there everyone. Have hope. I had lost all mine untill now.

What does that even mean?! Is there a time limit once they escalate where they will actually do something?

[Aurongroove]

I bet they're being prissy with the info. I also bet a lot of people are making tickets and contacting the wrong region. (there are more people contacting them I bet then just those of us who use this forum, NA player who may not know about the region things etc.

It wouldn't surprise me to think the actual people in the office are under strict instruction to "help the people that help themselves" In other words they're quickly rushing through those who have filled in the precise correct thing, on the precise correct form, in the precise correct manner, in the correct office, correct order, region etc, etc.
That if you have poor info, wrong region, wrong form, wrong ticket, misleading or disrupting looking "details" perhaps that you get kicked from the queue like an auto filter preventing you wasting one of the agents time over those who are pristine and perfect fix candidates, to get those done quicker.

I'm not saying this is the case, I'm saying I wouldn't surprise me it it was.

[beater49]

YESSS!!! I FINALLY GOT IN.

I spoke with Ethan B. on 5/1 chat and he escalated my ticket, saying it would probably take a day to a few days to sort out.

so what other info was asked?

[Rapoza]

we deserve more than a additional 7 free days, for god sakes the ps3 forced you to register to wrong service wasnt even our mistake

[DualShear]

#34. I was #62 at 12:01 pm I guess it's better than Friday.

[wolfrikku]

Ok I talked to Josiah L in live chat and got my ticket escalated. So I'll keep checking my account and let you guy know when it goes though.

[Vazio]

I can't seem to access to the Chat Server. Stuck on the loading screen.

Anyone else having the same issue?

[MajinUltima]

Oh I totally agree, just since I'm hoping to get past the damn busy tone. Just thought the little crack fiend thing there would be funny
I remember calling Nintendo support so many years ago, and it wasn't as bad as this to get through.

Customer Support has declined a lot over the years, esp since the massive rise in the internet.