Lost free 30 days for accidentally registered to the wrong service account?

[Hyunseo]

35 minutes, still on hold. Siigh.

[Violent_Vengeance]

35 minutes, still on hold. Siigh.

37 minutes on hold with phone support and to go from 117 to 90 in chat queue.

[trashmyego]

That happened to me. Please respond on my ticket for 10 hours then they closed my ticket and I still don't have my account fixed. Hopefully you get the better end of the stick.

I wish they'd be a little more forward about why it can take so long. Hearing about some people who had it cleared up within hours and others still on the wait is confusing, there must be a reason. Back to HBO on demand, if anything all this trouble has gotten me through a good chunk of The Wire.

[Siph]

37 minutes on hold with phone support and to go from 117 to 90 in chat queue.

What number are you guys calling? I just keep getting the busy tone.

[MajinUltima]

#10 in queue!
...#11 in queue... o.0
#10 again!

Still expecting failure.

[DualShear]

#36 We apologize for the delay.

http://www.youtube.com/watch?v=9u0EL_u4nvw

[Hyunseo]

What number are you guys calling? I just keep getting the busy tone.

3108460345 is what I called.

[Violent_Vengeance]

What number are you guys calling? I just keep getting the busy tone.

1-310-846-0345 is the number I used for NA support.

*Edit*
I called right at 9 am when they opened. No idea if people can get through now though.

[MrTapion]

Been trying to call the number, I know it's been busy, but figure maybe I'd luck out and get in. Just hoping to talk to someone, so perhaps could just have issue fixed right away, like the EU players got theirs. Worth a shot at least. Or is it just a waste, and try chat support?

My ticket was updated, at 8:10 today, so guessing 11ish EST. Still like to know it is escalated to be fixed for sure.

I feel like a crack fiend

[Sartuk]

Posted on Reddit:

"We would like to thank all our customers for their continued support of FINAL FANTASY XIV: A Realm Reborn.
Since the beginning of official service on August 27, 2013, the number of users attempting to access the game has significantly exceeded our initial estimates. While we are pleased to see support for the game reach far beyond our expectations, the servers were not prepared to handle this influx of players. As a result, our servers have been pushed beyond maximum capacity. In order to allow access to as many users as possible, we have implemented login and character creation restrictions. We understand, however, that these restrictions have greatly inconvenienced our players.
To resolve this issue, we will be performing maintenance from September 3, 2013, at 5:00 p.m. to September 4, 2013, at 3:00 a.m (PDT), for the purpose of increasing the number of available Worlds, reducing stress on the Duty Finder servers, and increasing the number of concurrent logins allowed for each server.
Because login and character creation restrictions have hindered our ability to provide quality service, all FINAL FANTASY XIV service accounts will receive an additional seven days of free play time. Furthermore, users who have yet to enter their registration codes will receive an additional seven-day trial should they register before 11:59 p.m. (PDT) on September 9, 2013. Moving forward, we will continue monitoring the servers to ensure that quality"

This DEFINITELY makes it sound like all our accounts, even the screwed up ones, will get the trial.