Lost free 30 days for accidentally registered to the wrong service account?

[wolfrikku]

What I don't understand is that they created a special form to process these types of issues last week. Wouldn't it make much more sense to handle all of those requests in bulk and then have any stragglers go through the phone/chat/email support. Why haven't the people who submitted your form gotten any attention. You should have had a special support team for urgent/large scale issues to ensure a smooth launch. How do you not have any contingency plans?

There probable bogged down with people complaining ERROR #'s...

[BigDarkHelmet]

There probable bogged down with people complaining ERROR #'s...

Sorry but that doesn't make sense. If you have 1000 tickets you need to go through. It takes WAY more time to go through them all one by one and deal with each problem as it comes up. If you can take 300 tickets that you know are all the same problem (because we used the special form) and have the same solution and then process them all together you can get through the pile much quicker.

The only logical reason why they wouldn't want to process the requests like this was if they had wanted to deliberately keep a large sections of their users from using their servers until they had gotten them upgraded. The error wasn't intentional but it helps their server congestion issue, which is the only higher priority issue than this right now. This support system is only an illusion. It's designed to keep us busy but not actually work. If we have "hope" or "options" we are easier to placate.

They know MMO veterans will be patient with early/launch issues, but they've already eaten up all of my good graces. This better be resolved by today or full refunds will be required.

[wolfrikku]

Sorry but that doesn't make sense. If you have 1000 tickets you need to go through. It takes WAY more time to go through them all one by one and deal with each problem as it comes up. If you can take 300 tickets that you know are all the same problem (because we used the special form) and have the same solution and then process them all together you can get through the pile much quicker.

The only logical reason why they wouldn't want to process the requests like this was if they had wanted to deliberately keep a large sections of their users from using their servers until they had gotten them upgraded. The error wasn't intentional but it helps their server congestion issue, which is the only higher priority issue than this right now. This support system is only an illusion. It's designed to keep us busy but not actually work. If we have "hope" or "options" we are easier to placate.

They know MMO veterans will be patient with early/launch issues, but they've already eaten up all of my good graces. This better be resolved by today or full refunds will be required.

Server log in issues is one thing not fixing my fucking account in a timely manner is not something a veteran mmo player will be patient with. I was patient up till the time my free time ran out now I'm getting annoyed because it should not take over a week to move one account into another when EU player where getting it done in 5 mins.