Standard 1.0 / Legacy -> phisical CE purchase

[GanonD]

go to the top¡¡. Another standard reply wich tell me to cancel my ticket...again.

[Awesome_penguin]

one last revival before bed

[Uki]

This SHIT is unaceptable, so what they're saying is this: Oh hai, you're 1.0? oh, thanks for supporting us until Real Reborn! Oh? So you bought physcial CE and want to redeem a BONUS CODE?

[GanonD]

BUMP ¡¡ come on guys...

[GanonD]

bump again.

[Azadross]

Response to my request to fix up this mess from the Support Centre.

"Thank you for contacting the Square Enix Support Centre.


We are sorry to hear of your account issues.

Unfortunately, as you already have FINAL FANTASY XIV: A Realm Reborn registered to service account 1, it would not be possible to move the game from service account 2 as it is not possible to have two copies of the game registered to one service account.

The option you would have would be to use the digital upgrade service on service account 1 or create a new character with the Collector's Edition content on service account 2.

We apologise for any inconvenience caused."

So according to SE's response it seems lots of people just got screwed for buying the boxed copy of the CE if they already had a FFXIV 1.0 standard version of the game.

[divinehope]

Whoa, been gone a couple days..I see still no fix to this utter BS.

[Zet_]

Whoa, been gone a couple days..I see still no fix to this utter BS.

I know how you feel. I've already spent $122. $100 on the physical CE, and $22 on the digital upgrade, and soon I'll be paying $40 on a game time card. I really hope SE can find a way to compensate us instead of telling us there's nothing they can do.

[Aylisa]

up to the top, thx

[Awesome_penguin]

personally, i think they should take our CE codes then credit us the digital upgrade. then make it known for future buyers that they cant use the physical CE for the 1.0 account