To the person in charge of scheduling maintenance

[Hamdy-Lopez]

I was just curious who exactly you were considering when you scheduled these maintenance times? You posted it as PDT 5pm-3am. For everyone in the US and Canada, you pretty much just said "We're gonna take the whole day from you".

I feel as if this whole FFXIV experience has been one occurrence after another where the customer is always considered last. We all know this game is great, but maybe just once you could think of us.

[SyxFive]

Lol no, they can't. Next!

[Crica]

they live in japan - they go to work on japan time - 5pm PDT is 7am japan time, the beginning of the work day

[Hamdy-Lopez]

They don't all live in Japan. There are data centers here, where at least some of the upgrades are going to have to happen.

[Sotter]

They don't all live in Japan. There are data centers here, where at least some of the upgrades are going to have to happen.

Data centres might be in NA but the people working on them are living in Japan, they wont go and employ a full team in the US lol

[Lexxuk]

Well, which time zone do you want to piss off by having downtime? Japan? Europe? You're complaining that the servers are down from 5pm-3am for you, in Japan they are down from 10am till 8pm, as it's SE it'll probably over-run so the Japanese players probably won't be able to play at all that day.

[ShadowHunterrX]

I was just curious who exactly you were considering when you scheduled these maintenance times? You posted it as PDT 5pm-3am. For everyone in the US and Canada, you pretty much just said "We're gonna take the whole day from you".

I feel as if this whole FFXIV experience has been one occurrence after another where the customer is always considered last. We all know this game is great, but maybe just once you could think of us.

Wait are there only 2 country`s playing this game ?

[KhalidTheGreat]

actually the time can't be more perfect for me.

they shouldn't only consider customers from US and Canada.

[RamzaBehoulve]

Data centres might be in NA but the people working on them are living in Japan, they wont go and employ a full team in the US lol

That is no excuse. A planned maintenance is just that, a planned maintenance. It has to take the customers into the equation when determining the best time. This is different from emergencies.

However, there isn't really a good time for NA/EU due to different time zones, but a compromise can be found at 1am PDT as not many Europeans play during the morning.

[Kal-El]

I was just curious who exactly you were considering when you scheduled these maintenance times? You posted it as PDT 5pm-3am. For everyone in the US and Canada, you pretty much just said "We're gonna take the whole day from you".

I feel as if this whole FFXIV experience has been one occurrence after another where the customer is always considered last. We all know this game is great, but maybe just once you could think of us.

So they should prioritise everything around US time?

Yeah because that's fair.