Finally, I'm addicted to FFXIV ARR and I just can't hide it

[Kazahashi]

I filed a complaint to get a refund. I asked them for a refund and I get a generic response that has nothing to do with what I'm asking for. It's like if I were to order something to find out the day it was supposed to arrive that the item was on back-order I would request a refund. The difference between this situation and the situation with Square Enix is I would actually get a refund without having to file a complaint.

Yeah, and if you go see a movie and don't like it, you ask for a refund and get it right? No.

As to the other guy....dude, you have no idea what I've been through in life, or the crap I've seen doing 9 years in the Army. Getting threatened and abused from gamers on a daily basis because they don't like a choice I made in the story....no thanks. It's not just these boards, its the industry, gamers are pure and simple....assholes. I'll pass on that.

[MalcolmReynolds]

Yeah, and if you go see a movie and don't like it, you ask for a refund and get it right? No.

That's a terrible comparison. You go into a movie knowing you may or may not like it. And after you've seen the movie, you've already "consumed" the product so getting a refund isn't justified. This situation would be analogous to paying for a movie and then not being able to see it due to a broken projector. I think a refund in that case would be more than justified, don't you?

[Kazahashi]

Perhaps on a case by case basis, sure, because what you define as consume may be different for the company. One hour of gameplay? Two hours? Six? Who knows....I'm just saying it's a bit ridiculous when they're fixing the problem as we speak....that's all. I go into games knowing I may or may not like them as well, does that mean I should file complaints against EVERY company that's put out a crap title with bugs? Man, if that's the case, Gearbox should be shut down for Aliens: CM.

I'm nowhere NEAR a SE defender. My buddy and I make fun of the company, Kingdom Hearts (yeah, little boys with keys aren't my thing), and the route FF has taken over the years....but this, this is just insane.

[HellRyu]

Perhaps on a case by case basis, sure, because what you define as consume may be different for the company. One hour of gameplay? Two hours? Six? Who knows....I'm just saying it's a bit ridiculous when they're fixing the problem as we speak....that's all. I go into games knowing I may or may not like them as well, does that mean I should file complaints against EVERY company that's put out a crap title with bugs? Man, if that's the case, Gearbox should be shut down for Aliens: CM.

Your logic is amazing, if we're not receiving the products we PAID for, we can and do get a refund. Also, if you go to the movie theatre expecting to watch a movie and it starts late or there are ANY hiccups on the theatre part, they compensate (which SE is doing, 7 free days).

[Joypad]

Yeah, and if you go see a movie and don't like it, you ask for a refund and get it right? No.

As much as I hate to admit, the analogy is horrible. If you pay to go to a cinema and watch a movie and they experience technical difficulties every 20 minutes, they directly disrupt your experience and you're entitled for a refund.

[Pandalishus]

Yeah, and if you go see a movie and don't like it, you ask for a refund and get it right? No.

Yeah, but if you go and the door is locked, and you pull and it doesn't open, and then an usher tries to help and you still can't get in, then the manager comes and says "yeah, sorry, the theater's full. Try the 10pm showing." you absolutely get a refund. Surely your time in the military didn't rob you of all common sense? This isn't about not liking the game. To quote the post to which you're responding is about—and I quote—"not being able to play."

[Kooper]

Surely your time in the military didn't rob you of all common sense?

Please show a little more respect towards military.