Account Suspended and WILL NOT accept my registration code... this is BAD.

[MakoEyes]

the email is titled: Square-Enix, Inc. - Product Now Available (Order #-----------)

I do not have any email with this title.

[MakoEyes]

I`ve been trying through the Mog Station. I get the same problem

I did NOT purchase a digital copy. I pre-ordered the hard copy (why I don`t know)

[Dokuji]

the real pertinent info there was the findmyorder.com bit... see if you can dig it up via that service.

[Dokuji]

I`ve been trying through the Mog Station. I get the same problem

I did NOT purchase a digital copy. I pre-ordered the hard copy (why I don`t know)

I doubt it really matters if in launcher or in mogstation to be honest.. i just had success finally doing it via the game launcher so i suggested that... If you have a hard copy, the registration code should be with the packaging, no??

[Dokuji]

if that's the case, i would assume my previous theory about a refresh is probably accurate. perhaps try again every hour? not sure what the cutoff time would be since it would depend on when our accounts were flagged for suspension...

[MakoEyes]

I`m in chat with an Amazon rep. I`m going to try and get my code

[Dokuji]

cool. keep us updated GL

[MakoEyes]

Will do.

With your thoughts on a refresh rate, my account was suspended Wednesday night. Suspended for about 2 hours or so until I changed the password. Whether it`s because it`s STILL suspended I don`t know, but since the password change I was able to at least access the account, but without registration.

[Dokuji]

^^ access to my account was immediate after the password change which was all within the last two or so hours trying to figure this out.

as another thought; the reason i think it might just be a refresh issue is because i remember getting the "this code has already been registered" error as well. can't remember for which of the three codes it was but logic would dictate it wouldve been the correct one or else it would just come up as "code is invalid"... just a thought. I think (providing you have the right code) you should be good to go in a matter of time.

[MakoEyes]

So I find out that the code IS shipped with the physical copy of the game and I simply have to wait until it arrives.

Too bad it arrives September 11th...

You are now connected to Mardy from Amazon.com
Me: The registration code for a game I have pre-ordered
Mardy: Hello Andrew, my name is Mardy.
Me: Hello
Mardy: I'll be more than happy to assist you regarding the registration code of your order.
Me: That`d be awesome. I pre-ordered the physical copy, and the game has gone live. I`m not sure if I`m to expect the code to be with the copy itself, or if I should have had it emailed to me
Mardy: I see. Let me pull up your order and see what I can do to help you.
Me: Thank you
Mardy: You're most welcome. To assist you better, may I have the order number please?
Me: ORDER #--------------------------
Mardy: Thank you. I'll check on it now. One moment please. This will take wait a few moments to research. I'll be back with you shortly.
Me: Alright
Mardy: Thanks for waiting. Upon further checking the code must be included on the item box.
Me: So I cannot receive a digital copy of the code?
Mardy: Please check this information. Digital Games Late Summer Deals + Free-to-Play Frenzy From August 29 - September 8 be sure not to miss the Digital Games Late Summer Deals event. Save a lot on loads and loads of PC downloads, bundles, indie games, and much more. On top of that, we're having a Free-to-Play Frenzy, highlighted by new free-to-play games to discover, discounted in-game items, in-game currency, starter packs, and more. Shop Late Summer Deals + Free-to-Play Frenzy.
Me: Uhm? I dont know how that`s relevant
Mardy: I am really sorry for the confusion. Let me further check on best solutions we have for you. One moment please. This will take wait a few moments to research. I'll be back with you shortly.
Me: Sure
Mardy: Thanks for waiting.
Me: Yep
Mardy: Upon further checking, here is the code that you need for the game. Promotional code(s):-----<---<------<---
Me: No That`s not that correct one, that`s a promotional code for a bonus in the game I`ve already used it
Me: There`s a registration code to register the actual game itself.

So far..