can you explain how he is downloading the game? he should have downloaded a 106 mb file which is the launcher and the launcher should be downloading the game. if he is downloading the 7.5 Gb straight he should try using a download manager to save progress. also see if he can use this http://sqex.to/ffxiv_client_en. he will need to login but if he is able to download that file he will be able download the game.