Lost free 30 days for accidentally registered to the wrong service account?

[EmilyW314]

That service account is my service account from 1.0, though I never played long enough to get to the point where they started requiring subscription fees. It is also the account I put my pre-order code into. If it allowed my pre-order code to be put into it, it should allow me to put my $70, unnecessary purchase, only purchased because I knew this new version to be awesome and to support the company, Collector's Edition into it and receive my 30 days added into the Early Access days already on it. It should be irrelevant that it is a pre-existing Windows account.

Edit: YAY! I just got the automatic notification email that my support ticket should get a response within 48 hours! At least I know their system is working, slow as it is. Hopefully I can my 30 days merged over into the remaining 10 (or 9 or 8 as the case may be by the time they get to it) days from the Pre-order/EA code!

Not necessarily as PS3 players got early access code as well. I feel sorry about your situation, but I think I have seen multiple times that 1.0 should not get the PC version at all and if they do want the items purchase PS3. I am not sure when you purchase your version maybe the information came too late.

However, CE should have made it more clear.

[danzilla270]

That service account is my service account from 1.0, though I never played long enough to get to the point where they started requiring subscription fees. It is also the account I put my pre-order code into. If it allowed my pre-order code to be put into it, it should allow me to put my $70, unnecessary purchase, only purchased because I knew this new version to be awesome and to support the company, Collector's Edition into it and receive my 30 days added into the Early Access days already on it. It should be irrelevant that it is a pre-existing Windows account.

Edit: YAY! I just got the automatic notification email that my support ticket should get a response within 48 hours! At least I know their system is working, slow as it is. Hopefully I can my 30 days merged over into the remaining 10 (or 9 or 8 as the case may be by the time they get to it) days from the Pre-order/EA code!

I got that 48hr email on 8/27/2013 so don't get you're hopes up

[agentdice89]

I got that 48hr email on 8/27/2013 so don't get you're hopes up

watch out since they close out tickets as old as 48 hours as well...

[astrahelix]

lmfao, too true....tooo fuckin true

glad i could make you smile right now.. i know it is hard if you're as frustrated as me.

[zetaxcc]

watch out since they close out tickets as old as 48 hours as well...

worse is we gonna make new tickets every 48 hours until our free trial ended.....

[Dentyne]

Monday - Friday: 01:00 AM - 06:00 PM PDT
Saturday - Sunday: 12:00 AM - 05:00 PM PDT
It is currently Saturday, Aug. 31, 2013 10:55 PM PDT


What a LIE

[agentdice89]

worse is we gonna make new tickets every 48 hours until our free trial ended.....

sigh i think i might have lost the fight in me with this game and am just haunting this thread like a ghost.... fuck my tickets, out of the 4 i have opened, only one received a response, nothing fixed.

[agentdice89]

Monday - Friday: 01:00 AM - 06:00 PM PDT
Saturday - Sunday: 12:00 AM - 05:00 PM PDT
It is currently Saturday, Aug. 31, 2013 10:55 PM PDT


What a LIE

EU support was available so technically it was true..BUT they could've included the fact that NA support = not going to be in for the weekend

[Dentyne]

EU support was available so technically it was true..BUT they could've included the fact that NA support = not going to be in for the weekend

they say PDT which has nothing to do with EU and EU live chat opens at a different time and on a different site. So no, they lied.

[FuFiN]

happy weekend, send it from Saquare enix to all of you.

100% troll (?)

I'm from Argentina, and I'm in the same situation as you, I overcame the trial on Thursday since early Friday I'm unable to play.

is a shame not to play the beginning of a server because the support system are two crazy monkeys.

the day that they fix our accounts... the others will have already turned the game 15 times xD

regards from Argentina.

square enix la pu74 qu3 7e par10