Lost free 30 days for accidentally registered to the wrong service account?

[CirusArvennicus]

Dunno. Because of the massive amount people they're getting (yes, yes, we KNOW they messed up, we've all said it), they end up closing tickets after two days if they don't get resolved, so the database doesn't get congested. I've got a degree in computer science, so I at least have some idea of how it probably works. But, as I was saying, because of all the people and problems, it'd be faster to just find your way into the chat. If no one can find a way into it, I guess we'll just go back to posting a direct link. It's Enix's own fault we need to resort to that, anyway.

I've noticed that open tickets are listed much faster than closed ones. That tells me that open tickets are given a sorting algorithm prioritizing speed, while closed ones are optimized for taking up less storage space. This only works for open tickets as long as there aren't a massive amount of tickets to look through. The same amount of space can be taken up by fewer open tickets and still be efficient.

[TimothyGreen]

Like I said, it's your money. I won't tell you what to do with it, but I can tell you what I'd do with it. And that's buy something that's being decriminalized.

think a lot of us can agree with you there... definitely need to burn something. lol

[Nareia]

48 hours, but if they don't resolve it it'll close. Because they can. Yeah, makes sense, right? "We couldn't resolve so fark you! Gnyah!"

haha, I had this happen to me with one of my tickets. Like seriously? Wtf!

[CirusArvennicus]

Reading the reviews of the CE on Amazon, it is amazing how much the positive reviews tell the negative reviews to stop being babies and wait...They refuse to believe there are wide spread problems. They think it is only a few people with issues. They also say that giving 1-star reviews because you can't play is wrong.

If you bought on Amazon or have an Amazon account, have your opinion heard. Leave reviews and comment on other reviews. Don't let others fall in the same trap.

I would agree with them to an extent. Right now you're angry and lashing out. I would wait until the issue is resolved and you can play the game again, and have. Then give a review, remembering this incident. The game is not to blame, SE's customer support infrastructure is. Don't scare people off, but instead warn them about the mistake we all made because of Enix's sucky web design.

[Garnatian]

Spent 8 hours in the queue. EU Support has now closed for the day. Fuck them and fuck them all. The most pathetic excuse for Support I've ever experienced.

[CirusArvennicus]

Spent 8 hours in the queue. EU Support has now closed for the day. Fuck them and fuck them all. The most pathetic excuse for Support I've ever experienced.

There's a lot of people to help. If you had gotten into line earlier and been helped, someone else would have been in your position. Is it right? No. But I have the feeling that there are way too many people to help them all in a single day. And the people that helped those that did get it are already working the weekend. They've giving up their weekend, which would normally be free, to help.

[Eveanon]

Awe yeah baby!

http://i.imgur.com/EDADwM1.jpg

[Garnatian]

There's a lot of people to help. If you had gotten into line earlier and been helped, someone else would have been in your position. Is it right? No. But I have the feeling that there are way too many people to help them all in a single day. And the people that helped those that did get it are already working the weekend. They've giving up their weekend, which would normally be free, to help.

What the hell does that have to do with kicking people out of the support queue? Queue earlier? I got in almost as soon as it started, so don't give me that shit.

[CirusArvennicus]

Awe yeah baby!

http://i.imgur.com/EDADwM1.jpg

YES, thank yoooou for trolling this thread of unfortunates.

[RuneBlade]

Would have been nice if they worked over the weekend, at least till they get this fixed.