Full Servers; Are you fed up with it?

[Pinkie_Pie]

click start, click character, log in, 1017, hit ok, click star, click character, log in, 1017, hit ok, click start, Click character, log in, 1017, hit ok, click start, Click character, log in, 1017, hit ok, click start, Click character, log in, 1017, hit ok, click start, Click character, log in, 1017, hit ok, click start, Click character, log in, 1017, hit ok, click start, Click character, log in, 1017, hit ok, click star, Click character, log in, 1017, hit ok. Keep doing this for 1-3 hours, click quit. RAGE.

THIS IS NOT FUN, so we people DO have the right to get angry. doing that for 3 hours is torture.

[samelf]

Im losing game time over this I've been trying for an hour to get onto my server :/

[AnkoYaoi]

Also, i make no threats of lawsuits or stupid such actions, all i would like to see, is a valid reason from SE as to why they did not prepare. .

I'm sorry... I find this to be funny... Even if they gave a "valid reason" you and many others, will still be angry and complaining, ranting, kicking and screaming.

Just know, you can't satisfy everyone.

[Drojdier]

And to end this, It happened. The server is full, the game has errors. It happened. Complaining over and over again isn't going to adjust the past. At least you know they are working their asses off to fix it all.

Their best is not good enough, simple as that. Either because of poor planning, lack of proper financial investments, lack of knowledge, lack of enough employees the worst happened. But hey, no one says everyone has to be good at launching and handling MMOs; obviously SE can't do either.

BUT! When you sell a product, you have to deliver it. They should've sold less copies. They should've toned down their PR campaigns to attract a number of players that they can properly handle. They should've bought more servers ahead of time. Most companies that launch MMOs nowadays have several servers already installed and in stand-by, in case the ones offered at launch are not enough.

Furthermore, complaining is not about the past, it's about the present!!! We cannot play NOW! So people will complain until someone does something to address the issue and make it so we can use the service we paid for. Unfortunatelly there is no international consumer rights organization to call to, so we use these forums.

Also, what about the communication? Their launcher and the official website and official forum the only announcements are about some JP servers, nothing about NA/EU that cannot even get to character select since early morning. Where the hell should I go for more news rather than the official forum? Reddit? Twitter? Since when are these platforms "more official" than the damn official site? So why exactly isn't there anything about NA/EU situation?

[forumerror]

The problem was "not foreseen" due to bad calculations (admitted by Yoshi), not that it "could not be foreseen".

No matter, the solution could have been pre-planned. It's called overflow. You spin up some hardware on AWS or Rackspace, and use it as overflow for your primary datacenter. This isn't new. Any competent architect would have planned for this and had the server images ready to deploy at a moments notice.

You don't make a great game by starting from scratch - you start by standing on the shoulders of giants. However, SE decided to stand on the shoulders of mice.

[baddagger]

U know its getting really old how people preach that sony is doing a great job.. I do understand that all mmo have ther problems at release. But as it was said before they should have had a better idea on how many people they needed to be ready for.. hell that is one of the reason of a PRE ORDER, its not like they did not have some numbers to work with. Now with that being said, I could deal with the game probs a lot better knowing that I was not losing the time I paid for already, and yes I know there are going to be some people who say that the so called free 30 day game time that comes with buying the game is free.. but umm not really u had to buy the game right that was worked into the game price.. just cause they say its free does not make it free.

From launch day to the time they get all these huge server problems fix ..if we get that time back as credit on our accounts I can over look the probs cause then Im not atleast losing my money that I spent to buy the game to get the first 30days.

and for you people who say don't blame sony cause there working hard to fix the problems.. umm well are you retarded or something it was there fault for the problems in the first place.. that like saying some guy burns his neighbors house down then says hey I will call the fire department for you.. that's nice and all but does not excuse what was done.

[Lil_Burrito]

Another SE apologist making excuses for a complete farce of a launch. He openely stated that on the 25th they knew they were going to have server issues. At that moment they should have said EA will end on Sunday and the game will be delayed a week to hep the stability. People would have been upset that the game was delayed, but that is much better than to stop selling the game, then having a million people constantly trying to log in. Not being able to log in for a week is also much better than sitting and spamming HOPING to get it. There is no excuse for this, they still haven't mentioned a free server transfer and even worse said creating a character will take longer than just early in the week. That for means I won't be able to play with my wife or friends for now 2 weeks since early access. Yea, I agree with previous posts STFU and SE should too, fix this sh*t and then give me money back from 3 years ago.

[forumerror]

And, where has the Producer been? Out at PAX, PLAYING THE GAME!!! What kind of message does that send? He should be ashamed. You don't need to market the game, when no one can buy it and login! Get your priorities straight!

[zombifiers]

Yeah, no. Squenix screwed up. I don't know what the hell is wrong with this company and why they have such an excruciatingly difficult time estimating sales figures for their games, but it's seriously ridiculous. They spent $100mil USD on Tomb Raider thinking they were going to sell Call of Duty numbers for some reason, and then they turned around and blamed used game sales and "entitled players" for their 3.4 MILLION SALES and called the game a failure because it couldn't net a profit. Meanwhile, The Last of Us netted THE SAME NUMBER OF SALES and is considered an overwhelming success because Naughty Dog didn't piss away $100mil in production costs.

And now here we are with FFXIV. Squenix for some reason got it in their head that the game was going to do SO OVERWHELMINGLY HORRIBLY that they didn't even bother putting an adequate number of servers in. Their whole data and marketing teams need to be fired. "They're doing the best they can" bullshit they're doing the best they can. They're doing what they think will save them money in the end, because the company is crashing and burning at an alarming rate (seriously, look at their stock numbers). I wouldn't be surprised if they didn't even bother putting in new servers at all because they think that half of the playerbase will leave after the 30 day trial anyway, thereby saving them money in the long run.

And for all of you wizards who think you're being clever by saying "every MMO had crappy launches," Guild Wars 2 sure didn't. They had a few bumps that were fixed IMMEDIATELY. Square Enix's lack of response to such overwhelmingly game-breaking problems is insulting, both to us as consumers and to themselves as a company.

[Retsopmi]

You know I would prefer a working queue system. You know like most companies with half the size or money are smart enough to have before their game launches.

There is NO excuse for this to happen. There is NO such thing as unexpected things in a MMO launch. MMO's have been around for long enough that this isn't a "new" thing to happen.

I would rather try to log in. See a queue of over 9000 and be told I have to wait 7 hours to play. Then to sit here, get told world full, and have NO CLUE how long it will take me to get int.