Full Servers; Are you fed up with it?

[Zachrates]

Completely agree Drojdier. When you PAY for a service AND a game, you should make damn sure that the consumer gets what they paid for. Even if they gave us all a free month/other amount of game time that would solve a LOT of hate/resentment right now. There's multiple things they could be doing, and they are doing the worst/slowest resolution possible. I work a lot - I've seen the opening creds, and the tutorial, I haven't been able to play at ALL this whole time - I played the original at launch too, and this sort of thing is what made us all leave in the first place - incompetency.

[promethean]

The idea that we shouldn't be frustrated or that we are somehow flawed in our persons for being frustrated at this situation is both misguided and demeaning. I'm glad that you are able to be so sanguine about the situation, but that does not mean that yours is the only appropriate response. Some people have very limited free time, and perhaps structured their time & schedule accordingly, days or weeks in advance, to be able to enjoy their purchase as planned & as promised by SE. Having that denied, anger & frustration does not seem unreasonable to me.

Would you not be angry if you made reservations at a restaurant weeks in advance, only to show up and have the restaurant say, "We're sorry, but we cannot serve you right now because we're so busy. But you should be happy! We're doing well to be so busy, and that should be enough to make you happy because you wanted our food enough to make a reservation yourself!" Hardly a soothing response.

The idea that they have been so unexpectedly successful also does not excuse the situation. First, they had a good idea based on beta participation & pre-orders about what their launch volume would be. They either misread or ignored that data, and rightfully deserve to be upbraided for this. Even absent that data, it is not a very good business practice to not at least be prepared for success.

The idea that many mmo launches go poorly or even worse than this one also does not excuse this situation. In fact, that makes SE even more culpable: There is so much history in the industry to tell of the potential pitfalls and problems of a launch, SE should have learned enough from all of that to have launched smoother than this. Especially given that many mmo launches in the past few years have been very smooth compared to this, showing that it is indeed possible to have a fairly smooth launch; SE simply failed in this.

The point is, different responses to this situation-- including both anger and patience-- are alright. But just because yours is patience doesn't mean that anger is wrong, nor that SE didn't mess up here-- they did. And saying "No, there is no SE problem, you're the one with the problem" is simply ridiculous. You wouldn't blame the customer if the cook burned their steak, would you? Guessing not, then simply accept that some people are going to be frustrated and angry, and that's okay.

[Dractus]

i think everyone id fed up with it. there is no reason for them to be having this issue. they will soon lose MASS amounts of there players and fix the problem btu the game will die.

[Drojdier]

The idea that we shouldn't be frustrated or that we are somehow flawed in our persons for being frustrated at this situation is both misguided and demeaning. I'm glad that you are able to be so sanguine about the situation, but that does not mean that yours is the only appropriate response. Some people have very limited free time, and perhaps structured their time & schedule accordingly, days or weeks in advance, to be able to enjoy their purchase as planned & as promised by SE. Having that denied, anger & frustration does not seem unreasonable to me.

Exactly! Many of us have jobs, families and thus very limited and random free time. So when you finally manage to get 1-2 hours of spare time to enjoy some gaming, you end up staring at login screen for the whole time. How can that not be frustrating? Even Dalai Lama will go "fuck this shit!"

Would you not be angry if you made reservations at a restaurant weeks in advance, only to show up and have the restaurant say, "We're sorry, but we cannot serve you right now because we're so busy. But you should be happy! We're doing well to be so busy, and that should be enough to make you happy because you wanted our food enough to make a reservation yourself!" Hardly a soothing response.

Precisely! I cannot understand how people can accept bad treatment time and time again, and even worse, end up considering they actually deserve it! There is a fine line between being decent and being a fool. We already had the decency to try for a few hours to login, but we are not fools to just say "hey, it's ok, I won't feel frustrated, I'm glad that I was at least able to pay you. So good that the payment servers are working soooo smooth!"

[AnkoYaoi]

*Claps* Thank you! Is all I have to say.

EDIT: Okay never mind I am going to have to say something sense people are dense. I agree, you should have respect because they are working their asses off to get this game up and running correctly, Yoshida even mentioned TWICE that they are working AROUND THE DAMN CLOCK to get YOU PEOPLE in the game and having it working properly. It's just so sad that people would have no respect at all for how much they work on this game. You would have no idea how many MMO's I have played where the gaming company doesn't even give two shits about errors or even the community in general. If you ask me, Square-Enix is doing a good job trying to handle all of this stuff at once WHILE keeping the community updated (Which MANY MMO companies to not do).

And to end this, It happened. The server is full, the game has errors. It happened. Complaining over and over again isn't going to adjust the past. At least you know they are working their asses off to fix it all.

[RyanW]

What concerns me the most is the possibility that this will never get better. In every MMO there are servers that are just permanently full. I applied for the Beta and bought the game on launch day precisely to get early access to Leviathan, a server my WoW guild has transferred to.

I logged on at 6 PM central (after work) on launch day and Leviathan was full. It has not come up for access even once since then.

My fear is that SE won't actually improve this situation, they'll just add additional worlds without resolving the concurrent login cap. If we have to wait for people to hit level 30 before they start to log out, should I Just pay for service without being able to play until then? There's no world transfer service, so I have no incentive to log onto a less congested world and build my character while I wait.

For a game that urges you to "make sure you all select the same one" when choosing a world at the character creation screen, it's frustrating that I can't do that.

[aphexacid]

Is this all so we don't break the duty finder again? I'd rather be able to play without instances than not at all..

[RyanW]

Would you not be angry if you made reservations at a restaurant weeks in advance, only to show up and have the restaurant say, "We're sorry, but we cannot serve you right now because we're so busy. But you should be happy! We're doing well to be so busy, and that should be enough to make you happy because you wanted our food enough to make a reservation yourself!" Hardly a soothing response.

This actually happened to me once and trust me, I was not happy. Careful planning for reliable revenue is an important part of any business. Having to turn customers away is a good problem, but it's still a problem.

[SuzyKobler]

i agree with this and the only thing I can add is that I try not to get upset about not playing a game, but it's hard not to when you can't play it at all. I don't have the time to sit and wait to play a game all day when I work. When I get home I don't feel like hitting start, character and then see 1017 for about an hour. I'll play something else or just watch something. Im not getting the errors that some of the other folks talk about, but can you really blame people for being upset? I haven't been able to play at all the last 2 days because I dont have the patience to click and hope I get in.

[Frash]

After playing just about every MMO that's made its way to the US in the past 10 or so years, I've come to expect these teething issues. BUT!!! This is going on far, far too long and I've finally reached my breaking point. I'd actually let it all slide if they'd ever do anything more than "apologize" and force us to sit and wait. Some sort of incentive or reward, no matter how small, would go a long, long, long way to relieve a bit of my anger and frustration. This is beyond the point of ridiculous.