Full Servers; Are you fed up with it?

[promethean]

The idea that we shouldn't be frustrated or that we are somehow flawed in our persons for being frustrated at this situation is both misguided and demeaning. I'm glad that you are able to be so sanguine about the situation, but that does not mean that yours is the only appropriate response. Some people have very limited free time, and perhaps structured their time & schedule accordingly, days or weeks in advance, to be able to enjoy their purchase as planned & as promised by SE. Having that denied, anger & frustration does not seem unreasonable to me.

Would you not be angry if you made reservations at a restaurant weeks in advance, only to show up and have the restaurant say, "We're sorry, but we cannot serve you right now because we're so busy. But you should be happy! We're doing well to be so busy, and that should be enough to make you happy because you wanted our food enough to make a reservation yourself!" Hardly a soothing response.

The idea that they have been so unexpectedly successful also does not excuse the situation. First, they had a good idea based on beta participation & pre-orders about what their launch volume would be. They either misread or ignored that data, and rightfully deserve to be upbraided for this. Even absent that data, it is not a very good business practice to not at least be prepared for success.

The idea that many mmo launches go poorly or even worse than this one also does not excuse this situation. In fact, that makes SE even more culpable: There is so much history in the industry to tell of the potential pitfalls and problems of a launch, SE should have learned enough from all of that to have launched smoother than this. Especially given that many mmo launches in the past few years have been very smooth compared to this, showing that it is indeed possible to have a fairly smooth launch; SE simply failed in this.

The point is, different responses to this situation-- including both anger and patience-- are alright. But just because yours is patience doesn't mean that anger is wrong, nor that SE didn't mess up here-- they did. And saying "No, there is no SE problem, you're the one with the problem" is simply ridiculous. You wouldn't blame the customer if the cook burned their steak, would you? Guessing not, then simply accept that some people are going to be frustrated and angry, and that's okay.

[Drojdier]

The idea that we shouldn't be frustrated or that we are somehow flawed in our persons for being frustrated at this situation is both misguided and demeaning. I'm glad that you are able to be so sanguine about the situation, but that does not mean that yours is the only appropriate response. Some people have very limited free time, and perhaps structured their time & schedule accordingly, days or weeks in advance, to be able to enjoy their purchase as planned & as promised by SE. Having that denied, anger & frustration does not seem unreasonable to me.

Exactly! Many of us have jobs, families and thus very limited and random free time. So when you finally manage to get 1-2 hours of spare time to enjoy some gaming, you end up staring at login screen for the whole time. How can that not be frustrating? Even Dalai Lama will go "fuck this shit!"

Would you not be angry if you made reservations at a restaurant weeks in advance, only to show up and have the restaurant say, "We're sorry, but we cannot serve you right now because we're so busy. But you should be happy! We're doing well to be so busy, and that should be enough to make you happy because you wanted our food enough to make a reservation yourself!" Hardly a soothing response.

Precisely! I cannot understand how people can accept bad treatment time and time again, and even worse, end up considering they actually deserve it! There is a fine line between being decent and being a fool. We already had the decency to try for a few hours to login, but we are not fools to just say "hey, it's ok, I won't feel frustrated, I'm glad that I was at least able to pay you. So good that the payment servers are working soooo smooth!"

[RyanW]

Would you not be angry if you made reservations at a restaurant weeks in advance, only to show up and have the restaurant say, "We're sorry, but we cannot serve you right now because we're so busy. But you should be happy! We're doing well to be so busy, and that should be enough to make you happy because you wanted our food enough to make a reservation yourself!" Hardly a soothing response.

This actually happened to me once and trust me, I was not happy. Careful planning for reliable revenue is an important part of any business. Having to turn customers away is a good problem, but it's still a problem.