Lost free 30 days for accidentally registered to the wrong service account?

[matadoor]

"Important Notices


Incorrectly Registered Service Account
If you have mistakenly registered FINAL FANTASY XIV: A Realm Reborn to the wrong service account, please use this form."

http://support.na.square-enix.com/main.php?id=5382&la=1

[Cassicus]

are they working on the accounts today? are they off for the weekend? anyone know?

[Seriat]

Ant news to report from our media ppl?

[CirusArvennicus]

"Important Notices


Incorrectly Registered Service Account
If you have mistakenly registered FINAL FANTASY XIV: A Realm Reborn to the wrong service account, please use this form."

http://support.na.square-enix.com/main.php?id=5382&la=1

That's been like that for a while, and we've been at this for a while. Welcome to the club. You're late.

[rikauteri]

Attention EU players
Solutions to get a speedy resolve
Step 1:head to the support page and login then use the link below to register a ticket
http://support.eu.square-enix.com/fa...68224&ret=main
bottom link on the page is for wrong service account
(you must sign in before making the ticket for it to be linked to your account)

Step 2: head to the accessing the live chat
For EU accounts, you can try accessing EU Live Chat at 09:00-18:00 BST.. go to https://support.eu.square-enix.com/c...hp?id=496&la=1
Category - Account/Billing
Sub-Category - Account Creation
Details - Wrong Service Account

Once you have hit the chat line if you ended up with 5/2 at the end of the url you’ll most likely have 150 in the queue, at least 2 hours wait and as soon as you hit 0 you’ll find a lack of agents. The trick here for a speedy resolve is to switch queue use 5/3, 5/4 or 5/5 I used 5/4 and reached Cynthia in only 10 min waiting, and a further 5 minutes while she sorted out my problem

When you get to talking with a Support agent you’ll need to give them your ticket number, Square Enix ID, the registered email address and your date of birth so they can verify your account. So keep that handy

this will only work for EU players, this is because the lines are split into 4 domains UK, US, German and French, this boils up to 1 line for NA while EU has 3 if near the end of a queue try switching and you'll usally find a significantly shorter line

[The_Barber]

I don't get it......people get a hold of customer service after I do and are logged in and playing the game.

I was told on the phone that they were doing the fixes "in the order they received them"

I got through on the phone yesterday about 2pm edt got emails from square last night about 11pm edt

Guild mate of mine gets through on chat at 4 am edt this morning, by 10am edt he is fixed and playing while I sit here and wait.

don't tell me that you are doing them in the order you receive them because that is and out and out right dirty lie.

[wolfrikku]

Looks like all the people are getting the # errors and are starting QQ threads again...

[Nejikun4]

Thank you!!! ^-^

If your europe the then change the 5/1 to 5/2 if your america keep it 5/1

[StryderOmega]

The expected wait times to speak with an agent are (HH:MM:SS):
Phone: 7-8 hours
Chat: Almost Never

I fixed their post^

[Jamos]

I have an important question. Since they refuse to talk to NA for right now, I was wondering if since they are merging, will the characters I make on service two also be on service 1 once they are combined?