Lost free 30 days for accidentally registered to the wrong service account?

[Ducke]

Op here. So this is day... I lost track lol.

Still no action done for me. I've tried live chat. I've tried email support. I can't do phone support because I'm busy with classes during most of their active hours and they don't have weekend support. *Sigh* Starting to lose hope lol.

Does anyone know if there's gonna be live support today? The weekend is really the only time I'm gonna have a chance to get this issue fixed.

[Seriat]

If they can't read, why would they try support chat?

Huked on Foniks?

[checharo_nng]

I've seen few EU player got their problem resolved.it sucks for NA players.Anyone know when will the NA chat live work?

[Matrinka]

Op here. So this is day... I lost track lol.

Still no action done for me. I've tried live chat. I've tried email support. I can't do phone support because I'm busy with classes during most of their active hours and they don't have weekend support. *Sigh* Starting to lose hope lol.

Does anyone know if there's gonna be live support today? The weekend is really the only time I'm gonna have a chance to get this issue fixed.

They're supposed to be open today at 12:00pst/3:00est.

[Ghasto]

SEE Agent Cynthia: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello
SEE Agent Cynthia: I cannot view your ticket right now, please describe your issue to me.
You: It's about the service account issue, wherin I accidentally created a second account when I wanted my gametime to be added to my main account
SEE Agent Cynthia: Please provide me with your Square Enix ID, the registered email address and your date of birth so I can verify your account.
You: [redacted]
SEE Agent Cynthia: Thank you, one moment please.
SEE Agent Cynthia: Thank you, a supervisor will deal with this directly now.
You: Do I need to give my support form ticket/registration code?
SEE Agent Cynthia: No, I have it all here
You: Alright
SEE Agent Cynthia: A new code has been registered to the desired service account. The accidentally created service account will be blocked.
You: Thank you
SEE Agent Cynthia: Is there anything else I can help you with today?
You: No thanks, have a nice day

Issue was fixed right there and then and now I'm playing.

[Marleytiva]

If they can't read, why would they try support chat?

How would they even get this far in the first place?

Selective memory/reading I suppose. I mean, how many times in this thread has it been stated that North American players will get no help from European customer service? Yet they're still spamming it and compounding the problem for European players.

[Aivre]

Issue was fixed right there and then and now I'm playing.

<Congratulations!> Are you EU or NA?

[Seriat]

Issue was fixed right there and then and now I'm playing.

Further proof that EU players are being treated differently than NA players.

[Clicked]

I didn't even realize that I was in the EU queue. Once the representative told me I was and he couldn't help me I thanked him and logged off so he could actually help someone else.

I guess NA is SOL... I'm working today though. How long is the NA chat going to be open?

[Matrinka]

If they can't read, why would they try support chat?

How would they even get this far in the first place?

Now, now, people. Let's not turn on each other because Square Enix has terrible customer support. NA players are getting angry and desperate for a resolution, as are EU players (despite having more luck at getting their situations resolved.) We're all in this sinking ship and have to rely on one another to stay sane. Let's not fight one another, but attack the common enemy: the customer support system.