Lost free 30 days for accidentally registered to the wrong service account?

[Seriat]

So going to hit 300 posts before I can play again, anyone want to take that bet? :P

[Kythe]

Chat Support is the answer here.
Where Tickets stay open for days and end up closed without any action taken, chat support only took me around 1-2 hours queue time untill Agent Chris fixed my account.
It was fast, customer friendly and my 27 days remaining reverted back to the full 30 days.

Really? You got it fixed already? No two week wait? What did you have to say?

[Amoux]

I don't mean to be rude to NA players, but it's inconsiderate to be using the EU Customer Support when a) they cannot help you and b) you are making it difficult for EU players to get their problems sorted. NA Customer Support will be re-opened, just be patient.

[Aldimere]

I agree, and am doing the same thing. I'm assuming you had luck with correctly registering your code this time around? Are you on PC or PS3?

PC and no problem at all registering the 2nd code

[Aivre]

I hope you realise how lucky you are to even get to the end of chat support.

I got chat support successfully yesterday and all they told me was that my ticket was being escalated.

[Garnatian]

How is everyone in the EU getting to the fucking end of the queue and I've been queuing for hours and everytime I get booted.

[Seriat]

I don't mean to be rude to NA players, but it's inconsiderate to be using the EU Customer Support when a) they cannot help you and b) you are making it difficult for EU players to get their problems sorted. NA Customer Support will be re-opened, just be patient.

EU ppl had no issues trying to contact NA support yesterday, so suck it up buttercup.

[Jamos]

No agents after 2 hours... Fuck D:

[Aivre]

I don't mean to be rude to NA players, but it's inconsiderate to be using the EU Customer Support when a) they cannot help you and b) you are making it difficult for EU players to get their problems sorted. NA Customer Support will be re-opened, just be patient.

Sorry Matrinka, I kind of agree with Amoux here. Especially since with your recent foray into EU chat, 'Paul B.' mentioned that EU CS had no access to NA accounts.

[Silviownage]

It's true, don't waste your time if you are a US player contacting EU support-

------
SEE Agent Kanon: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Thanks
SEE Agent Kanon: hellu unfortuantely you have contacted the Eu support. We are unable to access your account. I advise to contact US support via this link:
SEE Agent Kanon: https://support.na.square-enix.com/c...hp?id=902&la=1
You: Oh, i apologize for that. I used the same contact link someone posted on a forum
SEE Agent Kanon: you are welcome
You: Sorry for the trouble, i just want to be able to play.
SEE Agent Kanon: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
You have disconnected.