Lost free 30 days for accidentally registered to the wrong service account?

[wotsy]

You guys should read up, right now EU players are getting quick fixes. Agents are not asking them for ticket numbers, just "Whats your problem?" OKAY NP ^_^), done.

[StryderOmega]

Holy cats! I spent 5 hours on hold on Thursday night to get in touch with a human being at SE... AND MY ACCOUNT IS STILL BROKEN! What the hell - some people have their accounts repaired in 6 hours and I'm going on 36 hours.

EU is getting their stuff fixed directly by CSR in minutes.

[Nejikun4]

Good guy Paul fixed my issue. No support in 10 hours via chat yesterday, today had to wait approx. 2 hours though.

are you a Euro little miss Kilyne?

[Deimos11]

I spoke to Agent Paul N he did it for me then and there, I can log into my service 1 account now but the NA/EU servers can't be found, so I think it's been done but I can't be sure yet.

I'm an EU player.

[beater49]

are you a Euro little miss Kilyne?

she better be.. XD

[Kelpus]

Not all of us, being an EU player who got support yesterday I ended up getting the timeframe "2 days" after providing the usual information. I can only think of myself as unlucky or those people are lucky now, haha.

[Nejikun4]

This isn't an in-game bug, why?

Yeah I know Its worse and hopefully itll be adressed in a non racial manner I swear if reps for NA aren't online by 12 easter time................ WoowowoooooOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO O u best believe me nyuka

[Seriat]

You guys should read up, right now EU players are getting quick fixes. Agents are not asking them for ticket numbers, just "Whats your problem?" OKAY NP ^_^), done.

So that begs the question, why the difference in treatment from EU to NA? Had 5 chats get cancelled on me yesterday after reaching 1 in the queue. I don't want to call them as it would just be cheaper to buy a new fucking game and I refuse to reward SE's bad behavior.

[wotsy]

Not all of us, being an EU player who got support yesterday I ended up getting the timeframe "2 days" after providing the usual information. I can only think of myself as unlucky or those people are lucky now, haha.

Just get in Chat line, the Agents literally dont even ask you for a ticket number lol.

[AsheDalmasca]

Okay so I got my ticket escalated through EU live chat support by Chris, yesterday morning at 12:20 BST.
Today at 14:25 BST I got the email saying they fixed it and indeed when I checked my Mogstation it shows 30 free days Happyhappyhappy~!

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


We are happy to inform you that we have moved your standard Edition registration to the desired service account.

As this is a one-off replacement, we will not be able to handle any further such requests.
Please be aware that the service account you mistakenly registered the code on will be cancelled and will become inaccessible.

Kind regards,

The Square Enix Support Centre team

Good luck to everyone still trying to get it fixed. I'm hoping for all of you <3