Lost free 30 days for accidentally registered to the wrong service account?

[Moomin]

4th in line for anyone who followed NA instructions...I'll post to reconfirm.

[Phubbs]

So the NA lines will definitely be closed this weekend AND we won't be able to be taken care of by the EU representatives?

[MrStabby]

Mine has just been fixed.

I tried one last time with chat.

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.

You: Greetings. I created a ticket regarding registering my Collectors Edition of Realm Reborn to a new Service Account by accident a few days ago. As you guys no doubt know; this appears to be a common problem that I've fallen into. I would like to get this Collectors Edition back to my early access account. Service Account 1. So I now turn to you in hopes you can assist me in fusing the two service accounts, or placing Service Account 2 onto 1 without a loss of characters or items on account 1. Can you help me please?

SEE Agent Chris: Ok, can I take your name, date of birth, e-mail address and SQUARE ENIX ID please

You: xxxxxxx, xxxxxxx - xxxxxx and xxxxxxx

SEE Agent Chris: Thank you. I understand you are looking to have the CE move from service account 2 to service account 1

You: Indeed I am. That should be where my characters and pre-access items are within.

SEE Agent Chris: No problem. I will try to get this resolved for you now, however it could take 5 minutes or so. Are you ok to stay on chat?

You: I'm happy to stay on chat. Thank you for helping me.

SEE Agent Chris: I'm sorry to keep you waiting, I'm still investigating the issue for you.

You: Not a problem. I just really appreciate your assistance in this matter.

SEE Agent Chris: I'm still speaking with our head office who are trying to move the service for you. Hopefully it won't take much longer

You: Thank you.

SEE Agent Chris: The Collector's Edition has now been moved to the correct service account for you now

SEE Agent Chris: Is there anything else I can help you with?

You: No. That is what I wished to be fixed. Thank you! You do your job very well and I wish you all in the best for the future. Thank you for helping me.

SEE Agent Chris: Thank you for visiting our SQUARE ENIX Support Chat line and for your kind feedback. Take care and have a good day!

Maybe this gives a bit of hope to whoever still has this horrid problem.

Now to go kill things. Back to the game I goooooo~!

EDIT: This was for a EU account.

[Vector]

Why is there no DEV ? responding to a 150k+ post give us some hope ? please?

only 3909, clearly 6092 posts away from being worthy of any note.

[beater49]

Mine has just been fixed.

I tried one last time with chat.


Maybe this gives a bit of hope to whoever still has this horrid problem.

Now to go kill things. Back to the game I goooooo~!

EU account also or NA?

[Nejikun4]

4th in line for anyone who followed NA instructions...I'll post to reconfirm.

HELL YEEE BRUH THANKS

[kyse]

well im going back to sleep and see what is going on when i wake up again :/

[aniki721]

PLEASE people when you get fixed, be helpful to us poor souls and tell us if you are NA/EU so us poor NAs aren't getting false hope.

[Phubbs]

4th in line for anyone who followed NA instructions...I'll post to reconfirm.

Is this a fix for NA players? Can you elaborate, I can't find the source.

[Vector]

4th in line for anyone who followed NA instructions...I'll post to reconfirm.

Let us know, cause anyone else who followed NA instructions got thrown into EU anyway.