Lost free 30 days for accidentally registered to the wrong service account?

[The_Barber]

Well I really hate to see people blame this on Yoshi, if we were talking about the 3102, 90000 and 1017 yes he screwed up fair enough. But this? I don't think so. It is up to Square Enix the company behind the game to decide how they want to treat their customers, I don't think a game developer or project director has a say in this. It is also really sad to see a potential great game gone south because of trivial shit like this

The person in charge has a responsibilty to the product as a whole. So yes we can hold him responsible. The fact is that the whole beta/pre order/collecters edition redemption/product key entry procedures scattered across multiple websites was a ridiculous decision. A simple, clean, easy for a third grader to use interface for all features should have been implemented from day one. If ny 9 year old niece is able to go on her own and input her pre-paid wow cards that i buy her without any help, then square could have followed suit and made everything a lot more simpler and transparent for users.

[mase123987]

Well I really hate to see people blame this on Yoshi, if we were talking about the 3102, 90000 and 1017 yes he screwed up fair enough. But this? I don't think so. It is up to Square Enix the company behind the game to decide how they want to treat their customers, I don't think a game developer or project director has a say in this. It is also really sad to see a potential great game gone south because of trivial shit like this

He is the head honcho for the game. Period. He won't directly have his hand in everything, but he has/had to make sure things are well planned out and stuff gets fixed when needed. Think of it like a head coach on a pro sports team. A lot of the time, it was a player who made the mistake, but the coach always takes at least partial blame. Often times, the coach gets canned before the players.

[Solaristics]

Not sure about US but EU would be open for email and live chat support. No phone calls

Pretty sure it's NA too

[mase123987]

The person in charge has a responsibilty to the product as a whole. So yes we can hold him responsible. The fact is that the whole beta/pre order/collecters edition redemption/product key entry procedures scattered across multiple websites was a ridiculous decision. A simple, clean, easy for a third grader to use interface for all features should have been implemented from day one. If ny 9 year old niece is able to go on her own and input her pre-paid wow cards that i buy her without any help, then square could have followed suit and made everything a lot more simpler and transparent for users.

Agreed. One code should have been tied EA and the official launch. I have had a total of 3 different key codes! All go to different sites. This is why the latest mess happened and why I am getting my money back.

[Moomin]

Just so I don't waste some EU player's line in que- going to EU support won't get any of my stuff fixed yea?

[mase123987]

Just so I don't waste some EU player's line in que- going to EU support won't get any of my stuff fixed yea?

If you are NA, you can't use EU support.

[PerrinGoldeneyes]

i waited in the chat support for 2.5 hours before i was helped, and i say helped with a grain of salt. i was told it may take up to 2 weeks before the issue was resolved.

i asked if i would still receive my 30 days of free access and if so when would it begin. i was told they are not doing compensation at the time.

i asked if i could just make a new subscription so i can play on my toon that i have had since open beta. i was told to just wait it out. wtf??

so not only did i waste my past 2 weekends playing sparingly because of 3102 and error 90000, im told i need to wait another 2 weeks because they gave shitty instructions that i followed to the tee. I must be a glutton for punishment i guess because i have no idea why im still here trying to get this fixed.

[agentdice89]

I've been more than patient.

Because of my belief in the game, I spent $80 and change on the collector's edition for the ps3. I pre-ordered it back in June.
When Early Access started, I found out my pre-order code was invalid. Still, being patient, I dealt with it. Luckily, I had a second pre-order code from cancelling the SE to get the CE.
When my CE finally came in, I read everything I could in the one-sheet manual and figured, since it was a PSN 12-character code, that I should enter it into the PSN. It wasn't like I recieved actual directions.
After entering my code, I found out that a second service account was created. I sent in a ticket on Tuesday morning. It was deleted.
No sweat, I thought, I'll call them on Wednesday. I spent 2 hours on hold before being forced off the phone because I had to go to work early in the AM.
While at work on Thursday, I called customer service. I stayed on hold for almost 5 hours until I talked to a person. Together, we filled out a new ticket to ensure that my account would be repaired, with the CE items on account #2 being merged into account #1, with my character and pre-order items.
Friday morning, 7am, I log into the support page to check upon my ticket, to find out it was marked "response required." I looked everywhere, but found NO WHERE, to enter a response. After reloading the page, my ticket was deemed "closed." I checked Mog Station but my account was still split in two. I went to work, figuring it would be fixed while I was busy.
I got home and my ticket was still closed, my account still split in two. I waited in the live chat queue all night, to never reach a human. My ticket is still closed. My account is still split in two.

My patience has worn thin. I looked forward to THIS WEEKEND all during early access, when all I could do was create a character, because the servers were full. I got to play early in the mornings, and maybe for an hour after work. I figured that, as a paying customer, they'd give a statement and extend early access due to their poor direction on how to redeem the codes. Nope, SE is silent. People are angry because they're silent. People can't play during an extended weekend because of a minor error caused by confusion over Square Enix's horrid directions. I feel that we have every right to be angry. Telling people to calm down does nothing more than make the situation worse, as it feels very patronizing. We're angry, let us vent.

YES. i agree with this 10000%

[The_Barber]

i waited in the chat support for 2.5 hours before i was helped, and i say helped with a grain of salt. i was told it may take up to 2 weeks before the issue was resolved.

i asked if i would still receive my 30 days of free access and if so when would it begin. i was told they are not doing compensation at the time.

i asked if i could just make a new subscription so i can play on my toon that i have had since open beta. i was told to just wait it out. wtf??

so not only did i waste my past 2 weekends playing sparingly because of 3102 and error 90000, im told i need to wait another 2 weeks because they gave shitty instructions that i followed to the tee. I must be a glutton for punishment i guess because i have no idea why im still here trying to get this fixed.

Join the crowd, pull up a chair, queue up some netflix, grab a soda, and keep hitting refresh and jump in when you feel like it. We all feel this way in some way or fashion. It's like being picked last for the kickball team, you hate it, but you grin and bear it and stick it out anyway.

[chipsillesa]

Weird, I submitted a second ticket and its the one which is shown under my account details at the members/support page. My first ticket is not shown at all. Pfft.