Lost free 30 days for accidentally registered to the wrong service account?

[AragornII]

You aren't going to be making friends here telling people to relax. A lot of people plan around the launch of a game and spend their hard earned money on them. To be ignored by SE for a week (for EA people) can make anyone quite angry.

I'm in the exact same situation as everybody here, What do you want me to say? "F-IN SQUEENIX, go die you PoS" ?

[Vazio]

Has anyone been helped? Just wasted 3 hrs on hold to be cut as soon as it was my turn. 4 open tickets and nothing all day.

[The_Barber]

So. Any opinions on waiting? Should I remake my ticket?

It still shows it as 'Ongoing' and 'Open' but I wonder if that is just wishful thinking.

I contacted them on "27/08/2013 00:39" and got your standard "This email has been sent to notify you that your ticket was received properly" automated reply on the "27/08/2013 16:07"




After that? Nothing. Nope. Nada. Nothing but the same 'open' state and no more replies. Or a fix.

Am I just being impatient or is my dread justified?

my advice for waiting.....queue up netflix, grab a snack, cold soda, and keep hitting refresh right here on the forums where 1 out of every 257 people get the issue fixed. Once you submit a ticket and get in line on the phone or chat nothing you can do but wait here with all of us. I'm waiting for it to be fixed, others are waiting to get their tickets escalated, and others are just trying to reach people.....sucks, i know, but at least here you can bitch and people listen to you....at customer service if you bitch they dont want to work with you

[scream21]

Has anyone tried to cancel the second service account and reregister the same game again trying not to make the previous mistake? It might cost the free trial period, but if it works I'd be more than willing to do it.

i try it.but that's code can't redeem again

[Matrinka]

I've been more than patient.

Because of my belief in the game, I spent $80 and change on the collector's edition for the ps3. I pre-ordered it back in June.
When Early Access started, I found out my pre-order code was invalid. Still, being patient, I dealt with it. Luckily, I had a second pre-order code from cancelling the SE to get the CE.
When my CE finally came in, I read everything I could in the one-sheet manual and figured, since it was a PSN 12-character code, that I should enter it into the PSN. It wasn't like I recieved actual directions.
After entering my code, I found out that a second service account was created. I sent in a ticket on Tuesday morning. It was deleted.
No sweat, I thought, I'll call them on Wednesday. I spent 2 hours on hold before being forced off the phone because I had to go to work early in the AM.
While at work on Thursday, I called customer service. I stayed on hold for almost 5 hours until I talked to a person. Together, we filled out a new ticket to ensure that my account would be repaired, with the CE items on account #2 being merged into account #1, with my character and pre-order items.
Friday morning, 7am, I log into the support page to check upon my ticket, to find out it was marked "response required." I looked everywhere, but found NO WHERE, to enter a response. After reloading the page, my ticket was deemed "closed." I checked Mog Station but my account was still split in two. I went to work, figuring it would be fixed while I was busy.
I got home and my ticket was still closed, my account still split in two. I waited in the live chat queue all night, to never reach a human. My ticket is still closed. My account is still split in two.

My patience has worn thin. I looked forward to THIS WEEKEND all during early access, when all I could do was create a character, because the servers were full. I got to play early in the mornings, and maybe for an hour after work. I figured that, as a paying customer, they'd give a statement and extend early access due to their poor direction on how to redeem the codes. Nope, SE is silent. People are angry because they're silent. People can't play during an extended weekend because of a minor error caused by confusion over Square Enix's horrid directions. I feel that we have every right to be angry. Telling people to calm down does nothing more than make the situation worse, as it feels very patronizing. We're angry, let us vent.

[QuantumDelta]

so QuantumDelta is why we don't get anyone is cuz he is wasting there time and they r not helping people they can really help :/

They can't help you anyway.
More over - Piss off, I asked questions which hadn't been clarified for a while, got crappy answers (not his fault), figured I'd share.

The important part is, all those people, and there do seem to be a lot of them, who are queueing on the wrong servers, should stop doing it.
The conversation isn't timestamped, but it took about 2 minutes.
So, to re-iterate.
Screw you.

[The_Barber]

And, on the other hand, an awful part of the community that doesn't make you enjoy the game by being douches or arrogant to you because "you don't play well".

.

this is with every mmo....just browse the free company advertisements on your server's froums.....i'd bet you find a group of people who aren't d-bags you would enjoy gaming with.

[twidom]

I've been more than patient.

Because of my belief in the game, I spent $80 and change on the collector's edition for the ps3. I pre-ordered it back in June.
When Early Access started, I found out my pre-order code was invalid. Still, being patient, I dealt with it. Luckily, I had a second pre-order code from cancelling the SE to get the CE.
When my CE finally came in, I read everything I could in the one-sheet manual and figured, since it was a PSN 12-character code, that I should enter it into the PSN. It wasn't like I recieved actual directions.
After entering my code, I found out that a second service account was created. I sent in a ticket on Tuesday morning. It was deleted.
No sweat, I thought, I'll call them on Wednesday. I spent 2 hours on hold before being forced off the phone because I had to go to work early in the AM.
While at work on Thursday, I called customer service. I stayed on hold for almost 5 hours until I talked to a person. Together, we filled out a new ticket to ensure that my account would be repaired, with the CE items on account #2 being merged into account #1, with my character and pre-order items.
Friday morning, 7am, I log into the support page to check upon my ticket, to find out it was marked "response required." I looked everywhere, but found NO WHERE, to enter a response. After reloading the page, my ticket was deemed "closed." I checked Mog Station but my account was still split in two. I went to work, figuring it would be fixed while I was busy.
I got home and my ticket was still closed, my account still split in two. I waited in the live chat queue all night, to never reach a human. My ticket is still closed. My account is still split in two.

My patience has worn thin. I looked forward to THIS WEEKEND all during early access, when all I could do was create a character, because the servers were full. I got to play early in the mornings, and maybe for an hour after work. I figured that, as a paying customer, they'd give a statement and extend early access due to their poor direction on how to redeem the codes. Nope, SE is silent. People are angry because they're silent. People can't play during an extended weekend because of a minor error caused by confusion over Square Enix's horrid directions. I feel that we have every right to be angry. Telling people to calm down does nothing more than make the situation worse, as it feels very patronizing. We're angry, let us vent.

Thiiiiiiiiiiiiiiiiiiiis. This all over the place with cheese.

[Destined]

You aren't going to be making friends here telling people to relax. A lot of people plan around the launch of a game and spend their hard earned money on them. To be ignored by SE for a week (for EA people) can make anyone quite angry.

This is very true. I haven't had a vacation in two years. I take one for this game because I've been so excited. I work in customer service at it's just unfathomable that paying customers are just ignored like this. You go to Sam's Club and have the Plus membership (100 for a year) they bend over backwards because they don't want you to refund that. Yoshi was so good at doing updates all along the way. We knew where the game was going and it built excitement. But now that we're having issues we're swept under rugs.

Most of the people having issues are the ones that paid the most and got the CE. Saying that we have faith in a failed product. Instead of trying to make us happy and at least letting us know a basic time frame, we get scripted answers from call centers, and poop everywhere. <chugs more rum> I'm not blaming the call center people, they probably can't tell us. But someone there can! <more rum> We get told to have patience. We get screwed over in EA and then for CE. Why would you do that to the people who are showing the most loyalty?! <and some more rum>

I love this game. But I hate being treated this way.

[mase123987]

I'm in the exact same situation as everybody here, What do you want me to say? "F-IN SQUEENIX, go die you PoS" ?

Nope. Just don't tell people to wait and relax. Contribute knowledge when you can and be friendly. A lot of people have been waiting and relaxing for near a week. They don't want to hear you say it.