Lost free 30 days for accidentally registered to the wrong service account?

[MrFabs]

Ugh, wish I had looked into the account creation process before making this same mistake. What a terrible system.

[PanzerKitty]

..How are you supposed to tell if your ticket is cancelled or not? Why would they cancel tickets in the first place? I'm getting tired of this crap.

[Gandrake]

this was an email i got early today from SE... and well.. see for yourself

"Dear Customer,

Due to the overwhelming volume of contacts received in regards to the launch of FINAL FANTASY XIV: A Realm Reborn, we have regretfully been unable to respond to your request within the expected 48 hours. In order to prioritise time-sensitive issues, your ticket has been closed."

thats just stupidly poor, and to say this problem is not a priority?? why not just leave it in que and do your job SE

[wolfrikku]

this was an email i got early today from SE... and well.. see for yourself

"Dear Customer,

Due to the overwhelming volume of contacts received in regards to the launch of FINAL FANTASY XIV: A Realm Reborn, we have regretfully been unable to respond to your request within the expected 48 hours. In order to prioritise time-sensitive issues, your ticket has been closed."

thats just stupidly poor, and to say this problem is not a priority?? why not just leave it in que and do your job SE

Sadly I wouldn't mind getting that email at this point, I sent mine in Monday night got a auto-reply Tuesday and nothing since other then the post last night I think that they closed all tickets for the 48 hrs. Even tho my ticket still displays it is open...

[Fobos]

Anyone care to share a link (or method to get to a link) for the NA chat? I know it's past 6pm PDT and they are closed, but I wanna try tomorrow at least...

[lothia]

I'm not going to lie, I just bought a new PS3 game for $30 at a gamestop. I saw this thread at 300+ posts, still in a chat line for over two hours and some people have had this issue for over 5 days. My weekend playability (if I can play) is worth $30 and I don't think my support ticket will get fixed in the next 7 days. I will request something from them as my issue was a bit different.
On the PS3 when it asked me to select a service account it showed my Service Account 1 as having active characters (which was my account used in Beta 4), it showed my Service Account 2 as having no characters. Now my Open Beta character name and Early Release character had the same name. So I figured they finally fixed that stupid choosing between Final Fantasy XIV 1 and Final Fantasy XIV 2. Little did I know it was actually different service accounts. To go even further when playing Early Release it wouldn't let me access the Open Beta characters/account which is why I recreated them.

This is horrible, and I will complain, but sadly that won't be with me not paying

[Eunjio]

Anyone care to share a link (or method to get to a link) for the NA chat? I know it's past 6pm PDT and they are closed, but I wanna try tomorrow at least...

Here you go

For NA accounts, try here https://support.na.square-enix.com/c...hp?id=496&la=1

For EU accounts, you can try accessing EU Live Chat at 09:00-18:00 BST.. go to https://support.eu.square-enix.com/c...hp?id=612&la=2
Log in first then select this..
Category - Account/Billing
Sub-Category - Account Creation
Details - Wrong Service Account

Just hit next until you reach the page that has Proceed to Chat Support then just follow the steps..

[Withered]

So, I was considering adding a PS3 FFXIV game to my account at some point. Given the long weekend and the want to play, does anyone reckon if I do purchase the PS3 disc and add that to my account (the service account I've tried since 11AM CST to access), that they will, eventually, fix this mess and apply the thirty days I have coming with my PC purchase?
Before the "Don't give SE more money for their effups." I get that, but this is the first subscriber based game in awhile that I can reckon spending some time with, so I'm willing to invest in something I had planned on anyways.
Ultimately, I'm gonna be bored this long weekend if I can't play and have given up on the possibility of doing so tonite. Maybe it'll magically be fixed in the morning, but 'till then, I'd like to know where my service account lies :: paging SQenix Forum moderators::
Oh yeah,
You are currently number 37 in the queue. You should be connected to an agent in about 25:09. The average amount of time a customer has to wait is 01:51:18.
Fifth such queue today..

Just make sure you figure out how to scroll down when it gets to the screen that shows your account and characters. There's a hidden button you have to press. DO NOT PRESS CREATE NEW ACCOUNT. Or it will just be the same thing that happened to you on pc.

[CarmineCarnage]

Got through on the phone about 20 min ago, after almost 3 hours on hold. Issue escalated, he said it should be resolved very soon.

[Nejikun4]

Try your mog station I think thats where it tells you

got the confirmation of the ticket on tuesday, still nothing... anyone know what the wait time is?