Lost free 30 days for accidentally registered to the wrong service account?

[StryderOmega]

Class action!

Gotta read the ToU, they may have a clause to prevent the class action.

[Seriat]

Here I thought customer support for ffxi was bad. I had no idea.

Same shit, different pile.

[Seriat]

Gotta read the ToU, they may have a clause to prevent the class action.

They in fact do. The ToS prevents any lawsuit against SE for any reason involving any of their games.

[Matrinka]

Also not free if you have to use your cell phone.

How about we all contact the SE Public Relations team and let them know about the terrible service we're receiving - and we're going to the press about it. Maybe the threat of terrible reviews due to poor service will scare them into doing something to appease the masses.

http://press.na.square-enix.com/contact.asp

[mase123987]

Class action!

In class action situations where each person only gets a small amount, it makes zero sense. The only person who gets real money is the lawyers.

[StryderOmega]

Here I thought customer support for ffxi was bad. I had no idea.

Never had a problem with FFXI. Guess I got lucky. Also, they didn't have this multiple account B.S. under 1 log-in either.

[wierdmouse]

Has anyone spoken to a representative in the North American chat at all lately?
I just got pushed to the back of the line for the third time.

[mase123987]

They in fact do. The ToS prevents any lawsuit against SE for any reason involving any of their games.

A court can throw that out if you can't get service and can not make contact with the company.

[RainbowCane]

I'm actually surprised a thread this long hasn't crashed the forums, as well as their ticketing system or even caused a massive server crash on all NA worlds.

[Nejikun4]

I have two accounts as well but everything switched over to account 1. I will need to delete the second myself but I'm too busy playing lol.

what did they have you do to fix it cause we could prolly follow the same procedure