Lost free 30 days for accidentally registered to the wrong service account?

[Aivre]

Can you provide the link perhaps? I can't seem to find mine to get to live chat anymore.

http://support.na.square-enix.com/fa...8vpu7ou3jo0a66

[Nejikun4]

Nope, that's why the queue number is irrelevant IMO. Some start at 400+

u still drinking bro

[stevewastaken]

Can you provide the link perhaps? I can't seem to find mine to get to live chat anymore.

This is the page. Not sure if its working or the right place... And I have the phone on hold as well.

https://squareenixen.custhelp.com/app/chat/chat_landing/_icf_6/2652279/_icf_7/38027/_icf_5/2

[Aivre]

This is the page. Not sure if its working or the right place... And I have the phone on hold as well.

https://squareenixen.custhelp.com/app/chat/chat_landing/_icf_6/2652279/_icf_7/38027/_icf_5/2

Oh, that link is better than mine

[Seriat]

u still drinking bro

I'm on Tekillya now, while eating steak and waiting for my next chat cancellation.

[Daemen]

I ran into this issue as well, I was posting in this thread a while ago. I how ever got this issues resolved, so I'm coming back here letting everyone know how I did it.

I made the ticket, by the form list in this thread. I also put both keys in the description at the bottom. I called and was on hold for 3 hours, yes 3 hours. I left it on speaker and did stuff around the house. luckily my wife was around the phone by the time customer support came available lol, because she picked it up when I was on the other side of the house.

however, he asked my name and birth. got my ticket number and he instantly knew I wanted everything on service account one. he said I would have to wait. I agreed and told him thank you. my job was done and I hoped he did his. played that night with the issue still there, next morning it was fixed.

hope this helps everyone or eases their minds. good luck

Lucky. Has been about 28 hours since my ticket was escalated and still have two service accounts.

[Hyunseo]

I don't think all the drinking in the world could fill the hole of not being able to play.

[MiyuMayu]

So, i was talking to my friend about how frustrated I am with this issue..

Me: So, i had to call them at 9am this morning, hoping I would get through.. and have them escalate my ticket.
Him: So.. when you called was it like "We're sorry, our customer service reps are full. Please try again later? Or did they like disconnect you right away with an ERROR! 1017! Did they make you press spam 0 on your phone afterwards to be able to get in?
Me: ..........
Him: Was the chat like that too? did they just boot you afterwards and let you try again?
Me: *burst out laughing*

It's funny and sad, because it's actually true.. Well, except for the spamming 0 on your phone part

[Dimagasa]

how do you cancel a support ticket?

I would also like to know where to go to view our current support tickets?

[Seriat]

I don;t think all the drinking in the world could fill the hole of not being able to play.

It's passing the time and letting me sorta joke about the situation. By the time this clears up I might be the most known alky on Excal!