Hands down the worse and utter badly handled game release i have witnessed !

[PsychicKoala]

While the account system is rather amateur, it's pretty common for a game to lock people out that according to the system never bought the game. You needed to put the game's serial key in to prove you didn't just preorder then cancel when you got the EA key. Most MMOs do this. For the people stuck with two service accounts, well that;s a different issue and probably should not have been an issue if the accoutn system was more intuitive.

[trashmyego]

Add to the list some of the worst customer service I've ever had to deal with. Four days of trying, and still have not been able to talk or chat with anyone, let alone receive a promised response within 48 hours.

[CrazyCanukk]

While the account system is rather amateur, it's pretty common for a game to lock people out that according to the system never bought the game. You needed to put the game's serial key in to prove you didn't just preorder then cancel when you got the EA key. Most MMOs do this.

the issue wasn't they did it..

the issue was they never put anywhere clear that they did. I sat down..tried to log in and Voila..Surprise!!

How about some instructions from SE Customer service or the devs or i dont care..The damn janitors 3rd cousin twice removed...Someone from SE should have had a message and instructions in the launcher and the account page telling me WHY i can't log in and where to find the new key. Nothing..Nada..zip..zilch..zero sweet F**k all. It was the community thread that gave me the instructions. I shouldnt have to go hunting for the information ..it should be given to me.

This kind of nonsense makes people like me weary of wanting to spend anything extra on the game in the way of a subscription.

[JosiahGrey]

Crazy:

Point of fact, the janitor's third cousin twice removed is CEO of a Fortune 500 company. He can't be bothered with your petty request...

Come on, it's a game, laugh and have fun with it...

[Endedeath]

this comeing from some one who can actuilly get on i preordered and have only been able to get on once that was to make my toon after sence i have not been able to log on so i dont see any laughing comeing from me

[Lexia]

worst launch ever you say? oh well I'm here to stay SE take me money

[Riavan]

While the account system is rather amateur, it's pretty common for a game to lock people out that according to the system never bought the game. You needed to put the game's serial key in to prove you didn't just preorder then cancel when you got the EA key. Most MMOs do this. For the people stuck with two service accounts, well that;s a different issue and probably should not have been an issue if the accoutn system was more intuitive.

Sadly there's a lot of 'rather amateur' things square enix do nowdays. For a company that has been around a long time, plus has made other mmo's before.