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  1. 08-31-2013 04:42 AM #2521
    Eochaid
    Player
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    Aug 2013
    Posts
    18
    Character
    Eochaid Eirc
    World
    Moogle
    Main Class
    Gladiator Lv 50
    Quote Originally Posted by Seriat View Post
    You are currently number 159 in the queue. You should be connected to an agent in about 53:27. The average amount of time a customer has to wait is 01:01:50.
    In before "No agent available".
    (0)
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  2. 08-31-2013 04:43 AM #2522
    mase123987
    Player
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    Aug 2013
    Posts
    86
    Character
    Lynx Masonite
    World
    Exodus
    Main Class
    Lancer Lv 14
    Quote Originally Posted by Seriat View Post
    You are currently number 159 in the queue. You should be connected to an agent in about 53:27. The average amount of time a customer has to wait is 01:01:50.


    /crosses fingers
    It will be close to 1h 30 to 2h
    (0)
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  3. 08-31-2013 04:43 AM #2523
    Deimos11
    Player
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    Aug 2013
    Location
    Gridania
    Posts
    23
    Character
    Quentin Hawke
    World
    Gilgamesh
    Main Class
    Thaumaturge Lv 16
    I got cancelled, there are no agents available to respond to you after a 2 hour wait.
    (0)
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  4. 08-31-2013 04:43 AM #2524
    Seriat
    Player
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    Aug 2013
    Location
    Toronto, Ontario
    Posts
    421
    Character
    Seriat Toren
    World
    Excalibur
    Main Class
    Warrior Lv 60
    I can hope can't I? ; ;
    (0)
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  5. 08-31-2013 04:44 AM #2525
    Seriat
    Player
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    Aug 2013
    Location
    Toronto, Ontario
    Posts
    421
    Character
    Seriat Toren
    World
    Excalibur
    Main Class
    Warrior Lv 60
    I got my bucket ready too just incase
    (0)
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  6. 08-31-2013 04:45 AM #2526
    thecowgoesm00
    Player
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    Aug 2013
    Posts
    32
    Character
    Acenith Vayle
    World
    Siren
    Main Class
    Thaumaturge Lv 50
    Been trying to call on the phone non stop for 2-3 days. All busy signals. First day I was on the phone for 6 hours <,<. Like all of you i got collectors edition and put it in wrong slot T.T My characters are on my beta service unfortunatly so i can't play til they fix it and i can't even contact them. Live chat says it's down, phone beeps and emails are useless I hope they fix this soon. 27 days of free play time left ><
    (0)
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  7. 08-31-2013 04:46 AM #2527
    Billiam
    Player
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    Aug 2013
    Posts
    20
    Character
    Ritts Magruder
    World
    Lamia
    Main Class
    Gladiator Lv 19
    Excellent! I called in at 9:20 AM PST after about 3.5 hour wait I just got off the phone with Kevin. Super nice guy and very helpful. Just make sure to have all account information accessible to make the call go by fast, including any registration keys used.

    Hopefully everyone else gets lucky too!

    Thanks Kevin!!!
    (1)
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  8. 08-31-2013 04:47 AM #2528
    Violent_Vengeance
    Player
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    Aug 2013
    Posts
    46
    Character
    Pandora Blackstar
    World
    Diabolos
    Main Class
    Arcanist Lv 50
    You are currently number 461 in the queue. You should be connected to an agent in about 01:07:27. The average amount of time a customer has to wait is 01:17:51.
    (0)
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  9. 08-31-2013 04:47 AM #2529
    Weswes
    Player
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    Aug 2013
    Posts
    46
    Character
    Arkendal Wes
    World
    Ultros
    Main Class
    Archer Lv 50







    (4)
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  10. 08-31-2013 04:49 AM #2530
    AsheDalmasca
    Player
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    Aug 2013
    Location
    Ul'dah
    Posts
    75
    Character
    Ashe Dalmasca
    World
    Odin
    Main Class
    Conjurer Lv 80
    Quote Originally Posted by delta9 View Post
    live in EU, first ticket went in on the 26th, live chat yesterday at 9am and today around 11am
    By "ticket" you mean the form right?

    I'm getting a bit worried because the rep that helped me said the ticket number from my original form that I filled in wasn't necessary to get it escalated. But now nothing has happened yet x.x Maybe they can see all your tickets when you give your ID or something without asking for the number?
    Or he just made a new ticket...

    This waiting game is making me paranoid @@
    (0)
    Last edited by AsheDalmasca; 08-31-2013 at 04:53 AM.
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