"No valid or active service account is available to play FINAL FANTASY XIV: ARR"

[Loony4233]

Ok I see codes in my retail copy and registered one which was "6 letters, 3 numbers, 6 letters, 3 numbers" and it went through(recognized it) but still can't get on. I also see another code that says it's also a "reg code" but don't know where to type this one.

[Kheni]

Digital Rivers at 952-253-1234 select option 1, then
select option 2, then put in your order #. You will be on hold for about 5 minutes.
Provide the person with your 18 digit pre order key. Make them provide you with
your 20 digit activation code verbally. They seem to be having issues with the email
actually getting out to you. Once you have your 20 digit codes and you launch the game.
Just follow the prompts. DO NOT let the person at Digital Rivers off the phone until you have
verified that the code they have provided you WORKS! Just got my information

Ok I see codes in my retail copy and registered one which was "6 letters, 3 numbers, 6 letters, 3 numbers" and it went through(recognized it) but still can't get on. I also see another code that says it's also a "reg code" but don't know where to type this one.