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  1. #1
    Player
    Eirny's Avatar
    Join Date
    Aug 2013
    Posts
    9
    Character
    Eirny Sjona
    World
    Balmung
    Main Class
    Arcanist Lv 50
    Problem

    - Ordered from the SE store, digital PC version (a while ago)
    - Entered early access code (during last phase of Beta)
    - Played during Early Access until yesterday (Aug 29, 2013)
    - Status is "Inactive" on Mog Stations and the game prompts me to enter a registration code today (Aug 30, 2013)
    - It seems that I have not received a registration code by email

    Solution

    Option 1
    1) Look in your spam folder in the email that you used to pre-order (it may be different from your account email)
    - Subject: Square-Enix, Inc. - Product Now Available (Order #...)
    - From: webhelp.v4@digitalriver.com
    2) Enter "Digital Rights" code, which is included in the email, when the game client promts you to do so
    3) Click Next, then Play

    Option 2
    1) Go to store.na.square-enix.com/orders
    2) Enter email and partial credit card information
    3) You'll see the same information that your email has in Option 1
    4) Proceed starting from Step 2 in Option 1

    Have fun, if you can :P
    (1)

  2. #2
    Player
    Minione's Avatar
    Join Date
    Aug 2013
    Posts
    20
    Character
    Lord Minione
    World
    Faerie
    Main Class
    Thaumaturge Lv 30
    Quote Originally Posted by Eirny View Post
    Problem

    - Ordered from the SE store, digital PC version (a while ago)
    - Entered early access code (during last phase of Beta)
    - Played during Early Access until yesterday (Aug 29, 2013)
    - Status is "Inactive" on Mog Stations and the game prompts me to enter a registration code today (Aug 30, 2013)
    - It seems that I have not received a registration code by email

    Solution

    Option 1
    1) Look in your spam folder in the email that you used to pre-order (it may be different from your account email)
    - Subject: Square-Enix, Inc. - Product Now Available (Order #...)
    - From: webhelp.v4@digitalriver.com
    2) Enter "Digital Rights" code, which is included in the email, when the game client promts you to do so
    3) Click Next, then Play

    Option 2
    1) Go to store.na.square-enix.com/orders
    2) Enter email and partial credit card information
    3) You'll see the same information that your email has in Option 1
    4) Proceed starting from Step 2 in Option 1

    Have fun, if you can :P

    Option #2 worked for me.

    There was apparently a DIFFERENT code "Serial Number" than the one that I received and used in email that I needed to enter in.

    Rather confusing. I was quick to nearly give up.
    (0)

  3. #3
    Player
    WhiteToTheLaw's Avatar
    Join Date
    Aug 2013
    Posts
    5
    Character
    Sidmond Reed
    World
    Diabolos
    Main Class
    Thaumaturge Lv 11
    I ordered my game off of Amazon.
    (0)

  4. #4
    Player
    AFuzzyMu11in's Avatar
    Join Date
    Aug 2013
    Posts
    319
    Character
    Tiramisa Damsela
    World
    Behemoth
    Main Class
    Scholar Lv 90
    Quote Originally Posted by WhiteToTheLaw View Post
    I ordered my game off of Amazon.
    Quote Originally Posted by Kyyren View Post
    If you ordered from Amazon you will NOT get an email from square with code. If you log into Amazon and go into "Your Account > Your Games and Software Library" It will show a listing of all of the games have ordered and any keys associated with those games. You might have to click on a little yellow button that says display key. I can't remember what it exactly said but it was hidden under that button when I logged in for the first time. The code that you find on there is the one you need to register. If you didn't order from Amazon but still bought a digital copy then the code might be on the website of the retailer you did purchase it from. I hope that helps!
    This should help you for sure.
    (0)

  5. #5
    Player
    Xiolita's Avatar
    Join Date
    Aug 2013
    Posts
    1
    Character
    Xio Lita
    World
    Midgardsormr
    Main Class
    Gladiator Lv 27
    Quote Originally Posted by Eirny View Post
    Problem

    - Ordered from the SE store, digital PC version (a while ago)
    - Entered early access code (during last phase of Beta)
    - Played during Early Access until yesterday (Aug 29, 2013)
    - Status is "Inactive" on Mog Stations and the game prompts me to enter a registration code today (Aug 30, 2013)
    - It seems that I have not received a registration code by email

    Solution

    Option 1
    1) Look in your spam folder in the email that you used to pre-order (it may be different from your account email)
    - Subject: Square-Enix, Inc. - Product Now Available (Order #...)
    - From: webhelp.v4@digitalriver.com
    2) Enter "Digital Rights" code, which is included in the email, when the game client promts you to do so
    3) Click Next, then Play

    Option 2
    1) Go to store.na.square-enix.com/orders
    2) Enter email and partial credit card information
    3) You'll see the same information that your email has in Option 1
    4) Proceed starting from Step 2 in Option 1

    Have fun, if you can :P

    This is a perfect response! Worked for me!
    (0)