Lost free 30 days for accidentally registered to the wrong service account?

[EmilyW314]

The problem is some of us cannot escalate as chat support freaking sucks on the NA side, this is by far some of the worse customer service I have received in a game. Now there is worse, but for a company like SE... this is just embarrassing.

I feel like Yoshi-P's effort to make such a great revamp of the game has been ruined by SE's poor customer service

[AsheDalmasca]

Talking to Agent Chris right now. Thank God no Julien or Pierre!

I had Agent Chris as well. He is nice and helpful. Here you go, my transcript:

[Unfinished]

I got a decent rep too, said he'd escalate to the head office.

[Tamoa]

I just spoke to Chris! They were really nice.

Yes, he was very nice. He escalated it for me - couldn't give me an ETA on a fix, but told me the head office is working on the issue as a priority.

[AsheDalmasca]

Number 55 in Live Chat queue at least now. Hopefully I get this Agent Chris. Wait...now I'm somehow 56 in the queue. How I go UP in the queue is beyond me, but it ticked down from 80 fast enough that I'm somewhat hopeful here.

Mine went 4-3-4-3-4-3-4-3 for the longest time possible then it jumped from 4 to 1. I think staring at it makes it worse xD better just play a game of freecell or something to calm your nerves =p

[Quilate]

meeeeeh.

[iClow]

Yes, he was very nice. He escalated it for me - couldn't give me an ETA on a fix, but told me the head office is working on the issue as a priority.

One step closer I suppose..
Good luck to everyone else trying to get through today!

[Puck]

I think I'm in the NA chat queue with the 4 other people who left their Live Chat tab open from earlier today (er, yesterday). No one there to answer us so we're just bouncing around.

[CyberMatrix]

I recorded the code in the wrong service .. . tail should I do? : (

sorry if I do not read all the pages but unfortunately I have no time

[awfulgame]

Honestly, how are you all ok with this god awful company? I payed 40$ for this god awful game and I can't even play because of their atrocious website design? When I get through to live chat I'm not even going to bother asking to merge accounts, I'm getting a refund on the money I spent on this dogshit excuse for a video game. Square enix is the worst company I've ever had the displeasure to deal with.